Jewelry Store Management Software: 6 Top Options

Purchasing a piece of jewelry can be a sentimental and expensive endeavor. Just like snowflakes, each gemstone is unique, so you shouldn’t be using the same old generic point of sale (POS) system for such valuable items. 

Because jewelry often has a high price tag, customers expect the best experience possible when making a purchase. You put a lot of money into your inventory; you need to use the best POS system out there — with integrated inventory management features — designed specifically for jewelers. 

In this blog, we’ll dive into the features you need to look for when choosing a point of sale system to manage your precious jewelry inventory — plus, a list of providers. 

What To Look For When Choosing the Best Jewelry Store Management Software

A POS system for a jewelry store needs specific features that fit the unique aspects of your business. The same way you’d inspect a stone to guarantee its quality, here’s what to look for in quality jewelry store management software:

• Inventory management for variants: Jewelry comes in different sizes, metals (like gold, silver, platinum), gemstones, and designs. A solid system handles variations well, keeps track of stock accurately, and manages SKUs easily.
• Gemstone and metal tracking: Jewelry store management software tracks inventory based on specific gemstones (think diamonds and emeralds) and precious metals (like gold and silver), including their certifications and quality details.
• Customization and special orders: Jewelry stores often handle custom orders and special requests. The POS system should support creating and tracking these orders, seamlessly integrating them into inventory and sales reports.
• Appraisal and certification management: For stores offering appraisals or selling certified gemstones, the POS should manage the documentation of appraisals, certificates of authenticity, and any related paperwork.
• Flexible pricing and discounts: Jewelry pricing can be intricate due to material and craftsmanship differences. The POS should allow for flexible pricing, multiple pricing tiers, and the ability to apply discounts as needed (think different grades of stones).
• Security features: Jewelry’s high value means security is crucial. The POS should have strong security features, like user access controls, data encryption (especially for customer information), and audit logs.
• Customer relationship management (CRM): Jewelry stores focus on building long-term customer relationships. A CRM module in the POS can effectively manage customer profiles, purchase history, preferences, and loyalty programs.
• Easy e-commerce integration: Many jewelry stores also sell their products online. Integration between the physical in-store POS and the e-commerce platform maintains consistent inventory and a smooth shopping experience.
• Flexible payment options: Jewelry purchases often involve significant transactions. The POS should support various payment methods (cash, credit cards, financing), and handle deposits and installment payments.
• Reporting and analytics: Detailed reports are a necessity for understanding sales trends, inventory turnover, and profitability. Customizable analytics should highlight top-selling products and opportunities for promotion.

These features make sure your jewelry store’s POS system not only processes transactions smoothly, but improves efficiency and boosts customer satisfaction.

Related Read: Protect Your Business With These 8 Jewelry Store Security Tips

Jewelry Store Management Software: 6 Top Providers

Now that you know what to look for, it’s time to go over the top contenders for reliable point of sale systems. 

1. Lightspeed 

Known for its killer inventory management, Lightspeed handles all the nitty-gritty details like sizes, metals, and gemstones. It has integrated CRM tools for keeping your customer game strong, plus slick reporting features.

• Inventory management: Lightspeed POS has comprehensive inventory management capabilities, allowing businesses to track stock levels, manage variants (sizes, colors, materials), and automate reorder processes. It supports barcode scanning for efficient inventory tracking.
• Sales and payments: The system facilitates quick and seamless transactions with support for various payment options including credit cards, cash, and mobile payments. It also handles split payments, deposits, and customer accounts effectively.
• Customer management: Lightspeed includes a CRM system that enables businesses to create detailed customer profiles, track purchase histories, and manage loyalty programs. This helps businesses personalize customer interactions and improve retention.
• Advanced analytics: Lightspeed POS provides powerful analytics tools that offer insights into sales performance, inventory turnover rates, and customer behavior. Customizable reports help businesses make informed decisions to optimize operations and drive growth.

Pricing: Plans start at around $69 per month.

Pros: Excellent inventory management for jewelry variants, integrated CRM, advanced reporting.

Cons: Can be pricey for smaller businesses; additional costs for advanced features.

2. Jewel360 

This one’s custom-made for jewelry stores, tracking gems and metals like a pro. It’s got everything from handling appraisals to managing custom orders, and it plays nice with jewelry-specific inventory tools.

• All-in-one cloud-based system: Manage all aspects of your business seamlessly with a cloud-based jewelry POS system. Access your data anytime, anywhere, so you have critical information right at your fingertips.
• Custom work and repairs: Simplify repair management with integrated work orders and automated text notifications. Keep customers informed every step of the way, enhancing their experience with your store.
• Jewelry inventory management: Track and maintain your jewelry inventory effortlessly. Utilize features like serialized inventory tracking, streamlined purchasing processes, and efficient order receiving to keep your stock organized and accessible.
• Customer profiles: Create personalized experiences for your customers with detailed profiles. Enable wish lists and group profiles for partnerships or families, ensuring tailored service that builds lasting relationships.
• Automated marketing: Boost your store’s visibility and engagement with automated email marketing and SEO tools. Seamlessly integrate these marketing efforts into your POS system to attract and retain customers effectively.
• Advanced integrations: Enhance your POS system’s capabilities with integrations like care plans from Jewelers Mutual and customer profile management through Clientbook. These integrations streamline operations and improve customer management.

Pricing: Pricing is typically customized based on business needs.

Pros: Strong in gem and metal tracking, handles appraisals and custom orders well.

Cons: May require specialized training for optimal use; potentially higher upfront costs.

3. CORESense 

Great for jewelry retailers, CORESense rocks detailed inventory management for all your bling variations. It’s got solid CRM chops and hooks up seamlessly with your e-commerce setup for that online sparkle.

• Inventory management: CORESense’s inventory management capabilities are considered top-tier, including real-time tracking across multiple locations, serialized inventory tracking, and automated reorder points.
• Unified commerce platform: It offers a unified platform integrating POS with e-commerce and back office operations, ensuring seamless management of inventory, sales, and customer data across online and physical stores.
• Customer relationship management: CORESense includes CRM features for building customer relationships, such as customer segmentation, purchase history tracking, and personalized marketing campaigns.
• Analytics and reporting: The system provides powerful analytics tools to gain insights into sales performance, inventory trends, and customer behavior. Customizable reports help businesses make informed decisions to optimize operations and drive growth.

Pricing: Pricing is available upon request.

Pros: Detailed inventory management, comprehensive CRM capabilities, seamless e-commerce integration.

Cons: Cost may be prohibitive for small businesses; complexity might require more setup time.

4. RetailEdge 

Flexible and budget-friendly, RetailEdge suits smaller to medium-sized jewelry shops. It handles variant inventories, lets you set prices just right, and links up smoothly with payments and online sales platforms.

• Inventory management: RetailEdge offers comprehensive tools for managing inventory, including tracking stock levels, managing product variants (sizes, colors), setting reorder points, and utilizing barcode scanning for efficient inventory control.
• Sales and transactions: It facilitates various types of transactions such as sales, returns, exchanges, and layaways. RetailEdge supports multiple payment methods including cash, credit/debit cards, and gift cards, and provides features for split payments and managing deposits.
• Customer management: RetailEdge includes exceptional customer management capabilities, allowing businesses to create and maintain customer profiles, track purchase history, manage loyalty programs, and utilize customer segmentation for targeted marketing.

Pricing: Plans start at approximately $495 (one-time fee), with optional annual support fees.

Pros: Affordable upfront cost, flexible for smaller jewelry retailers, integrates well with payments and e-commerce.

Cons: Lack of cloud-based accessibility; ongoing support costs can add up over time.

Related Read: Tips for Managing Your Jewelry Inventory: A Guide for Retail Success

5. Shopify 

Shopify’s your go-to if you’re juggling both in-store and online sales. It’s got all the bells and whistles for managing inventory, taking payments, and syncing data across your shopfronts.

• Omni channel compatible: Businesses can sell products in-store, online, and through social media platforms using Shopify POS. It supports omnichannel selling with features like buy online, pickup in store (BOPIS) and integration with various sales channels.
• Customer relationship management: Shopify POS enables businesses to build and maintain customer relationships with features like customer profiles, purchase history tracking, and customer segmentation. It supports loyalty programs and personalized marketing campaigns.
• Payment processing: The system supports various payment methods including credit/debit cards, cash, and mobile payments. Shopify POS offers integrated payment processing solutions with competitive rates and supports split payments and partial payments.
• mPOS: Shopify POS supports mobile POS capabilities, allowing businesses to use iPads or other devices to process transactions from anywhere within the store. This flexibility enhances customer service and operational efficiency.
• Shopify app: Shopify also has a popular app as a part of their ecosystem with a wide range of third-party integrations. Businesses can extend the functionality of Shopify POS with additional features such as advanced reporting, marketing automation, and inventory management.

Pricing: Plans start at $29 per month for Shopify Lite (basic POS functionality); Shopify POS Pro starts at $89 per month.

Pros: Seamless integration with Shopify’s e-commerce platform, comprehensive inventory management, extensive app ecosystem.

Cons: Transaction fees for using external payment gateways; cost increases with additional features and transaction volumes.

6. Brilliant POS 

Built specifically for jewelers, Brilliant POS shines with gem and metal tracking, appraisal management, and custom order handling. Plus, it integrates with QuickBooks for easy accounting.

• Appraisal and certification management: The system handles appraisal services and manages certificates of authenticity for gemstones and jewelry items. It includes features for documenting appraisals and maintaining detailed records.
• Custom order management: Brilliant POS supports custom orders and special requests from customers. It facilitates the creation, tracking, and management of custom jewelry orders, integrating seamlessly with inventory and sales management.
• Use with QuickBooks: It integrates with QuickBooks for streamlined accounting processes, allowing businesses to manage financial transactions, track expenses, and generate financial reports efficiently.
• Security features: The system prioritizes data security with features such as user access controls, data encryption, and audit trails. This protects sensitive customer information and complies with data privacy regulations.

Pricing: Pricing details are typically provided upon consultation.

Pros: Specialized for jewelry stores, strong in gem and metal tracking, integrates with QuickBooks.

Cons: Cost may be higher due to specialized features; customization can become complex.

Make Your Jewelry Store Shine With Jewel360

Ready to elevate your jewelry store’s POS system to new heights? Consider Jewel360 as your go-to solution. Designed specifically for jewelry retailers, Jewel360 excels in tracking gems, managing custom orders, and integrating seamlessly with your business needs.

Schedule a demo today to see how Jewel360 can streamline your operations, enhance customer satisfaction, and boost your business’ bottom line. Discover why Jewel360 is the perfect choice for jewelry stores looking to shine brighter in today’s competitive market. 

Schedule your free demo and start revolutionizing your jewelry store management software with Jewel360.