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Transforming Tradition at First People's Jewelers with Jewel360

First People's Jewelers, located right in the heart of Denton Square. They've been crafting beautiful jewelry for 50 years, ever since Brooke's father opened the store in 1974. As a GIA certified gemologist, Brooke and her team offer everything from repairs and custom pieces to appraisals and bridal collections.

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Business Type
Jewelry Store
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Location
Denton, TX
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Customer Since
2023

 

The Challenge

Brooke Zangerl of First People's Jewelers faced several challenges in managing the business:

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  • No Initial POS System: The business operations were initially managed with all transactions and inventory tracking done manually, on paper.
  • Outdated POS System: An attempt to modernize with a less advanced POS system proved inadequate for the store’s specific needs.
  • Limited Remote Access: The owner wasn't able to access business information and operations remotely, restricting flexibility and operational efficiency.
  • Uncategorized Inventory: The inventory was not properly categorized, leading to inefficiencies in tracking and managing stock.

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The Solution

After sitting down for a Jewel360 demo for a half hour, Brooke knew it was the perfect fit for First People's Jewelers. Designed specifically for the jewelry industry, Jewel360 offers a cloud-based platform that allows her to access the business anytime and anywhere. The intuitive and updated interface makes it easy to use, both for her and her employees.

Key benefits include:

  • Ease of Onboarding: The onboarding process was smooth and straightforward for the entire team, ensuring a quick transition.
  • Enhanced Inventory Management: Jewel360 provides robust inventory management capabilities, allowing careful tracking and categorization of all jewelry pieces.
  • Effortless Reporting: The reporting features are user-friendly and provide detailed insights into business performance.
  • Simplified Work Orders: Customizable templates make organizing and managing work orders simple and efficient.
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This has allowed First People's Jewelers to spend more time focusing on customer service and less on administrative tasks, significantly improving operational efficiency.

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