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How K Bond Jewelers Found Success with Jewel360

K Bond Jewelers, located in the heart of Wichita Falls, Texas, is a family-owned jewelry store that thrives on creativity and craftsmanship. They excel in jewelry repair, custom creation, and retail sales. To keep pace with their growing needs and to maintain their hallmark of excellence, they embraced Jewel360 — a POS solution that’s tailored to jewelry stores just like theirs. Join Sarah Bond Turner, CAD Designer at K Bond Jewelers, as she shares their journey towards seamless operations and enhanced customer engagement.

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Business Type
Jewelry Store
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Location
Wichita, TX
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Customer Since
2023

 

The Challenge

K Bond Jewelers encountered several operational challenges over the years:

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    • Manual Operations: Initially, all business operations, including transactions and work orders, were managed manually using pen and paper. Work orders were recorded on small job envelopes, which was inefficient and prone to errors.
    • Outdated POS System: In 2015, they upgraded to a POS system, but the interface did not meet their expectations and operational costs kept rising.
    • Small Team: With only 3-4 employees working in the store at any given time, managing operations and customer communications efficiently was a constant challenge.


 

The Solution

When K Bond Jewelers decided to implement Jewel360, it quickly became evident that the software was the perfect fit for K Bond Jewelers. The jewelry-specific interface and wide range of features provided numerous benefits:

    • Comprehensive Capabilities: The platform offers a variety of tools that cater to the specific needs of jewelry stores, integrating everything into a single system.
    • Enhanced Communication: The built-in text messaging platform and email marketing tools improved communication with customers, fostering better engagement.
    • Live Inventory Management: Integration with their website enabled live inventory management, ensuring accurate and up-to-date stock information.
    • User-Friendly Interface: The intuitive and jewelry-specific interface made daily operations more straightforward and efficient.
    • Easy Onboarding and Training: The onboarding process was smooth, with easy-to-follow training that allowed the entire team to get up to speed quickly.
    • Robust Reporting: The reporting features provided valuable insights into business performance, aiding in informed decision-making.
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These solutions have allowed K Bond Jewelers to enhance operational efficiency, improve customer interactions, and focus more on their craftsmanship and service.

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Why Our Customers Love Jewel 360

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Reduced Labor Costs
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Minimized Errors
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Improved Inventory Turnover
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Comprehensive Inventory Management
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Enhanced Customer Experience
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Seamless Integration
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Cloud Management
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Mobile Accessibility

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