Jewel360 vs. CaratIQ:
Which jewelry POS can you actually trust?

CaratIQ markets itself as an all-in-one jewelry store management solution.

Jewel360 is purpose-built for jewelry retail — serialized inventory, repair management, GIA integration, and direct vendor connections included.

Before we compare features and pricing, there's something you should know about CaratIQ's online presence.

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caratiq v jewel360 hero

A note about CaratIQ's reviews

CaratIQ's website features a testimonials page with 12 five-star reviews. Every single one is from a person or business that cannot be verified as real. We searched for each reviewer and their listed business:

Reviewer

Listed business

Exists?

Sophia Patel
Sapphire Jewelers
No match found
Noah Williams
Precious Pendants
No match found
Alex Nguyen
Diamond Dreams
No match found
Emma Thompson
Elegant Gems
No match found
Amanda Rodriguez
Radiant Rocks
No match found

The list goes on...

None of these businesses exist as jewelry stores online. Meanwhile, CaratIQ has 0 reviews on G2, 0 reviews on Capterra ("Be the first to review!"), no Trustpilot listing, and no Google Reviews.

We're biased, and we'll say that upfront. Jewel360 is our product. But our customers are real, and they leave reviews on platforms we don't control.

Read verified Jewel360 reviews on Google

At a glance:
Jewel360 vs. CaratIQ

Purpose-built for jewelers, from inventory to repairs

Jewel360

Jewel360 was designed for the specific challenges jewelry stores face every day. Tracking individual diamonds by serial number, managing repair tickets with automated customer notifications, pulling GIA certificates with one click, and syncing inventory with Stuller.

These aren't add-ons. They're core features built into the system.

Cloud-based jewelry store management platform

CaratIQ

CaratIQ markets itself as an all-in-one jewelry management platform with POS, CRM, inventory, e-commerce, and marketing tools. The feature list on their website is extensive.

But with zero verified reviews on any third-party platform and fabricated testimonials on their own site, it's difficult to confirm what the product actually delivers in practice.

CaratIQ: Pricing

Hardware

CaratIQ's website does not specify hardware requirements, bundles, or costs. The platform appears to be cloud-based, but hardware details are not publicly available.

Software

Three tiers:

  • Basic: $300/month (3 users, 20,000 inventory items, 5GB storage)

  • Professional: $550/month (5 users, 50,000 items, 25GB storage)

  • Premium: $800/month (7 users, 100,000 items, 100GB storage)

Additional users cost $100/month each. Storage beyond your plan's limit costs $1/GB.

SMS, email, and call credits are capped on each tier (250 SMS credits on Basic, 750 on Professional, 2,500 on Premium).

Payment processing

Not disclosed publicly. No information available on processing rates or supported payment processors.

Long-term contracts

CaratIQ offers month-to-month billing with no long-term contracts. 

Jewel360: Pricing

Hardware

Jewel360 is cloud-based and runs on existing hardware (computers, tablets, phones), which keeps upfront costs low. No proprietary hardware required. 

Software

Jewel360 has a tiered pricing solution. Pricing starts at $199, but you can get a tailored quote using our Build and Price tool. All plans include unlimited users and unlimited products.

Payment processing

Jewel360 has integrated processing accepting credit, debit, and mobile payments. PCI compliant with built-in fraud protection.

Long-term contracts

Jewel360 offers flexible month-to-month or annual subscription pricing without multi-year contract requirements. 

What a jewelry store owner actually pays

CaratIQ says it's cheaper than Jewel360, but does that add up? 

Their Basic plan starts at $300/month and includes 3 users and 20,000 inventory items. Most jewelry stores with more than a couple of employees will need the Professional plan at $550/month.

And that's before additional user fees ($100/month each) and storage overages.

It's also worth noting that CaratIQ caps your SMS credits (250 on Basic), email credits (1,000 on Basic), and call minutes (250 on Basic). If you're using their marketing tools actively, you'll exceed those limits and pay more.

Jewel360's Startup plan starts at $199/month with unlimited support and no per-user caps. The Core plan adds the jewelry-specific features most stores need (serialized inventory, repairs, appraisals, GIA integration, commissions).

Every plan includes unlimited support and dedicated onboarding at no extra charge.

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Jewel360 vs. CaratIQ:
Full feature comparison

*If you encounter inaccuracies or require updates, please contact us.
caratiq logo
Jewel360
Cloud-based access

Cloud-based POS software lets you access your store from anywhere.

Yes
Yes
Serialized inventory management

Every piece in your store is unique. Your POS needs to track each item individually with its specific attributes.

Yes
Yes
Repair & custom order tracking

Repairs and custom orders are a significant revenue stream for most jewelry stores.

Yes
Yes
Appraisal management

Appraisals generate revenue and build trust with your customers.

No
Yes
Trade-in & consignment management

Buying estate jewelry, handling scrap, and managing consignment pieces are daily operations for many jewelers.

No
Yes
Jewelry-specific vendor integrations

Direct connections to your suppliers keep pricing current and ordering simple.

No
Yes
Customer relationship management (CRM)

Your best customers come back for anniversaries, birthdays, and milestones.

Yes
Yes
E-commerce & multi-channel selling

Selling online and in-store from a single system keeps your inventory accurate.

Yes
Yes
Layaway and special financing

High-ticket jewelry purchases often need flexible payment options.

Yes
Yes
Employee commission management

Tracking each of your employees' sales and earned commission can be tough — which is why you should rely on your POS system to do the calculations.

No
Yes
Reporting and analytics

Knowing what's selling, what's sitting, and where your margins are strongest helps you make better buying decisions.

Yes
Yes
caratiq logo
Jewel360
Cloud-based access

Cloud-based POS software lets you access your store from anywhere.

Yes
Yes
Serialized inventory management

Every piece in your store is unique. Your POS needs to track each item individually with its specific attributes.

Yes
Yes
Repair & custom order tracking

Repairs and custom orders are a significant revenue stream for most jewelry stores.

Yes
Yes
Appraisal management

Appraisals generate revenue and build trust with your customers.

No
Yes
Trade-in & consignment management

Buying estate jewelry, handling scrap, and managing consignment pieces are daily operations for many jewelers.

No
Yes
Jewelry-specific vendor integrations

Direct connections to your suppliers keep pricing current and ordering simple.

No
Yes
Customer relationship management (CRM)

Your best customers come back for anniversaries, birthdays, and milestones.

Yes
Yes
E-commerce & multi-channel selling

Selling online and in-store from a single system keeps your inventory accurate.

Yes
Yes
Layaway and special financing

High-ticket jewelry purchases often need flexible payment options.

Yes
Yes
Employee commission management

Tracking each of your employees' sales and earned commission can be tough — which is why you should rely on your POS system to do the calculations.

No
Yes
Reporting and analytics

Knowing what's selling, what's sitting, and where your margins are strongest helps you make better buying decisions.

Yes
Yes

Real case studies from jewelry stores using Jewel360

Again, we couldn't find any verified reviews for CaratIQ. But as well as reviews on Google and Capterra, we have testimonials & case studies from real jewelry store owners who use Jewel360 to run their businesses.
First Peoples Jewlers Thumbnail_3.13.1-2
First People's Jewelers
First People's Jewelers replaced paper-based tracking with cloud inventory management, organized categorization, and customizable work orders, letting Brooke run her store from anywhere.
K-Bond Thumbnail
K Bond Jewelers
K Bond Jewelers moved from pen-and-paper work orders to a modern POS and inventory synced with their website, built-in text/email marketing, and jewelry-specific reporting.
Schedule a demo
Hubbel Proctor Thumbnail_3
Hubbell Proctor Design
See how Hubbell Proctor Design, a high-volume custom jeweler, ditched handwritten tickets for integrated job tracking, automatic reorder for findings, and a POS that connected to their website.

Onboarding & Support

Switching POS systems is disruptive.
The right support shortens the learning curve and gets you back to selling faster.

caratiq support transparent

CaratIQ

CaratIQ's website mentions "expert technical support and training resources" with "comprehensive onboarding and ongoing support."

Specific details about support channels (phone, email, chat), hours of availability, and whether you get a dedicated contact are not published.

With no verified customer reviews, the actual support experience is unconfirmed.

Jewel360

Jewel360 provides dedicated onboarding with a Customer Success Manager who handles hardware setup, software training, and inventory import. The support team understands jewelry retail specifically, not just general retail issues.

For jewelry stores, this matters more than it sounds. Importing a serialized jewelry inventory with stone attributes, GIA certificates, and vendor catalogs isn't something you want to figure out through help articles.

The Jewel360 team handles the data migration and configures the system for your specific workflows, including repairs, consignment, and vendor integrations. Unlimited phone and email support is included on all plans.

jewel360 support graphic

Which jewelry POS system
is right for your store?

CaratIQ's feature list reads well on paper.

But when a company populates its testimonials page with reviewers and businesses that don't exist,
it raises a fair question about what else on that website you can take at face value.

Jewel360 was built by people who understand jewelry retail, and the customers who use it are real, verifiable,
and willing to leave reviews on platforms that aren't controlled by the company.

CaratIQ makes sense if you:

 

  • Are comfortable with a product that has no verified reviews on any third-party platform
  • Don't need jewelry-specific vendor integrations (Stuller, Geller's Blue Book, Jewelers Mutual)
  • Want built-in e-commerce and marketing tools and are willing to pay $300-$800/month
  • Are okay with user caps, storage limits, and SMS/email credit ceilings on every plan

Jewel360 makes sense if you:



  • Run an independent jewelry store and need serialized inventory tracking for diamonds, gemstones, and precious metals
  • Manage repair tickets, custom orders, or appraisals as part of your daily workflow
  • Want direct integrations with Stuller, Jewelers Mutual, Clientbook, and other jewelry-specific vendors
  • Value transparent pricing, verified customer reviews, and a support team that knows the jewelry industry

 

SCHEDULE A DEMO

Try the Top-Rated Jewelry Store POS Software

Ready to see if for yourself? You've read the features and seen the pricing. But the best way to know if a POS works for your store is to see it in action — how it handles your products, your workflow, and your day-to-day.

 

Jewelry POS Software Demo

Frequently asked questions

Is CaratIQ a legitimate jewelry POS system?

CaratIQ is a registered business (131 Continental Dr, Suite 305, Newark, DE) with listings on Capterra and G2. The software appears to exist.

However, as of February 2026, CaratIQ has zero reviews on G2, zero reviews on Capterra, no Trustpilot listing, and the 12 testimonials on their own website cannot be verified as real customers.

This makes it difficult to evaluate the product's actual performance.

How much does CaratIQ cost compared to Jewel360?

CaratIQ starts at $300/month (Basic, 3 users) and goes up to $800/month (Premium, 7 users). Additional users are $100/month each, and SMS, email, and storage have per-plan caps with overage fees.

Jewel360 starts at $199/month (Startup) with unlimited support and no per-user caps. Jewel360's Core plan adds serialized inventory, repair tracking, appraisals, and GIA integration.

Does CaratIQ integrate with Stuller or Jewelers Mutual?

CaratIQ does not list integrations with Stuller, Geller's Blue Book, or Jewelers Mutual on its website. Their integrations focus on e-commerce platforms (Shopify, Magento, WooCommerce).

Jewel360 integrates directly with Stuller, Geller's Blue Book, Jewelers Mutual, Clientbook, QuickBooks, Affirm, Avalara, and Shopify.

Does CaratIQ offer repair and custom order tracking?

CaratIQ's marketing materials describe repair tracking features, including status monitoring, due dates, and customer notifications. However, with no verified customer reviews, these features cannot be independently confirmed.

Jewel360's repair management is verified by real users and includes job templates, automated notifications, image uploads, and remote ticket management.

Are the reviews on CaratIQ's website real?

We investigated all 12 testimonials on CaratIQ's testimonials page.

None of the 12 reviewer-business combinations could be verified. The listed businesses (Sapphire Jewelers, Elegant Gems, Sparkle Haven, Golden Glitz, Radiant Rocks, Diamond Dreams, Precious Pendants, Brilliant Jewelers, Radiant Gems, Diamond Emporium, and Golden Glitz) do not appear to be real jewelry stores. One reviewer lists his own name as his business name.

All 12 reviews are five stars, and the phrase "game-changer" appears three times.

What kind of support does each system offer?

CaratIQ mentions "expert technical support" on their website, but does not publish support hours, channels, or whether you get a dedicated contact.

Jewel360 includes unlimited phone and email support on all plans with a dedicated Customer Success Manager who handles onboarding, data migration, and initial setup. The Jewel360 support team specializes in jewelry retail, not general retail.