A customer walks into your jewelry store asking about the custom engagement ring they ordered six weeks ago. You’re searching through handwritten notes and manual spreadsheets to see when it’ll be ready and what the final price will be.
Meanwhile, another customer walks in, looking to pick up their jewelry repair item, and you're not sure it's back from the workshop yet.
Sound familiar?
Managing a jewelry store comes with unique challenges that other retailers can’t imagine. Between tracking high-value inventory, managing custom orders, and coordinating repairs, you need tech that understands your industry.
The solution? A targeted jewelry store point of sale (POS) system.
Ready to find your perfect match? We've analyzed the top jewelry POS providers to help you make an informed decision that takes your business to the next level.
Running a jewelry store isn't like managing any other retail business, and your point of sale system shouldn't treat it like one. Generic retail software can't handle the ins and outs of jewelry retail.
Instead, you need specialized features designed for jewelry stores’ unique challenges and needs. But before we dive into our list of top solutions, let’s explore the key features to look for in a jewelry point of sale solution:
With these specialized needs in mind, let's explore the top POS solutions designed specifically for jewelry retailers.
Best for: All-in-one jewelry store management
Jewel360 is a specialized POS system designed explicitly for stores like yours. Our all-in-one solution offers everything from inventory management to customer relationship tools with e-commerce support.
Key features:
Pricing: Get a custom quote with our pricing tool.
Review: "Two big things stand out for us. First, customer service. Whenever we have an issue, we can almost immediately get a response from their team. Often, with a dedicated person and a phone call that solves our problem. Secondly, we have been able to take our business to the next level using their software." — Sagan
Best for: Multilocation jewelry retailers
Lightspeed offers a point of sale solution designed for retailers across several verticals, including jewelry stores. The platform offers advanced tools for inventory management, customer tracking, and payment processing, and is designed for large, enterprise businesses.
Key features:
Pricing: Plans start at $89 per month, with prices increasing based on users and features.
Review: "Lightspeed is a quick server that has various features to help operations for many different industries. The customer support is top tier to help the efficiency and use of the service.” — G2 reviewer
Best for: Advanced CRM
The Edge for Jewelers offers a point of sale solution designed specifically for jewelry stores. Their features include inventory management and advanced customer tracking. This solution also has advanced features for handling custom orders and repairs.
Key features:
Pricing: Plans for a single store start at $4,600 for a complete system. Multistore plans start at $12,450 for up to two stores and six workstations.
Review: "Edge allows you to be easily connected with phone numbers and emails to send receipts, take payments, and follow up with customers. Easily send automatic review invites upon checkout makes it hassle-free. Keeping track of customer history and past jobs is super simple while going through the customer's activity. Everything is labeled well and easy to navigate.” — G2 reviewer
Best for: Smaller jewelry operations and kiosks
Crystal POS stands out for its user-friendly design and flexibility, making it an excellent choice for smaller jewelry retailers who want a simple, easy-to-use system, even if it doesn’t have advanced features. It's particularly reliable for smaller stores or kiosks.
Key features:
Pricing: Contact for custom pricing.
Review: "We used to use three or four different platforms or programs to do one thing. Now, we can do it with only Crystal, whether it's from bringing up a sale, following up on a service, or producing an appraisal, emailing a client, or checking availability on an item, we can do it all from one place." — Crystal POS customer
Best for: Advanced sales reporting
CaratIQ offers a jewelry POS solution with advanced analytics, inventory tracking, and customer management features. The platform emphasizes real-time jewelry store data analytics, and the entire solution is designed to arm jewelry retailers with the data they need to make the best decisions for their stores.
Key features:
Pricing: Plans start at $300 per month, increasing with additional features.
Review: "The customizable inventory fields feature allows us to tailor our inventory management to our unique needs. The inventory as an adjustment feature has simplified our inventory management process and reduced errors." — CaratIQ customer
Best for: Startup jewelry stores and budget-conscious retailers
Square is a generic point of sale provider, but they offer an accessible entry point for newer jewelry retailers. While not specifically designed for jewelry, it offers cost-effective subscription plans that make it attractive for small businesses with limited budgets.
Key features:
Pricing: There’s a Free plan, a Plus plan at $89/month, and custom pricing for advanced features.
Review: “Square Point of Sale is incredibly user-friendly and intuitive, making it easy for staff to quickly learn and use with minimal training. It allows for fast transactions, detailed sales tracking, and provides real-time analytics. The ability to accept various payment types, including contactless and mobile, is a huge plus. Integration with other tools like inventory and invoicing is seamless.” — G2 reviewer
Best for: E-commerce jewelry stores
Shopify POS is an e-commerce-first POS solution that focuses on multichannel selling. The platform coordinates between online storefronts and physical retail outlets, helping retailers coordinate inventory and customer management across all sales channels.
Key features:
Pricing: Get the Basic plan at $29/month, Shopify at $79/month, Advanced at $299/month, or Plus at $2,300/month.
Review: “Shopify POS is absolutely futuristic. It is built in a way that its minimal and contain every necessary feature one might require to sell products in retail or in-person billing. Moreover while exploring the available option, our team actually learns on how effectively we can run the business and provide the best customer services.” — G2 reviewer
When you select the right jewelry store point of sale provider, you’re investing in an operational foundation for your store and your business. While generic retail solutions might seem tempting, jewelry retailers need specialized features that understand the intricacies of precious metals, gemstones, and custom work.
The "best" POS system depends entirely on your unique business needs, store size, and growth ambitions. Whether you're a boutique specializing in handcrafted pieces or a multilocation retailer, the right system should feel like it was built specifically for how you operate.
So, what’s next? Review the seven providers in this list and schedule demos with the top contenders to see how they handle your specific workflows and challenges. Experience firsthand how the right POS system makes your life easier.
Ready to see what a jewelry-specific POS can do for your business? Schedule your free Jewel360 demo today.