Jewelry Repair Tracking 101: The What, Why, and How

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Does your jewelry store offer repair work?

Adding repair work to your jewelry store’s offerings can improve your business model, leading to more customers and greater revenue. However, it comes with a lot of logistical work. You need to keep track of each item that comes in, who it belongs to, and what needs to be done — and you need to keep the customer up to date about the status of their item.

Rather than recording this information with pen and paper, you need a digital system to effectively keep track of all this data. In this blog, we explore the essentials of jewelry repair tracking, the benefits of offering these services, and how to effectively implement this process — including how digital systems can help.

Let’s get started.

What Is Jewelry Repair Tracking?

Jewelry repair tracking involves keeping detailed records about jewelry repair, both for your benefit as a business owner and for the customer. Keeping records allows you to complete repairs correctly and on time, and makes it easier to address issues if a customer needs to bring a jewelry item in again.

Keeping Records

For each jewelry item that’s brought in for repair, you need to keep a record of who brought it in, what the specific item is, and detailed notes about what the damage is and what repairs are required. This is especially important if there are multiple repair people on your team, and someone else needs to read and understand these notes to perform the repair.

A digital system is the best way to keep these records. Point of sale (POS) systems designed for jewelry stores are equipped with repair modules, allowing you to conveniently record this information and access it when necessary. Recording this information as a standard process maintains consistent quality in your repairs.

Communicating With Customers

When offering repair work, it’s essential to set clear expectations with customers from the beginning and keep them informed throughout the process. Make sure your customers know how long a repair will likely take and how much it costs. It’s also considerate to let them know if there are any changes to the expected timeline or if additional repairs need to be completed.

Digital systems can be used to send out automated texts to customers. These messages give periodic updates to customers about timelines. Providing customers with clear expectations improves customer satisfaction and builds trust.

Why Offer and Track Jewelry Repair at Your Store?

Small business owners are always looking for new ways to expand their business model and increase their revenue. For a small jewelry business, repair services can do just that. Here are a few reasons why you should offer and track jewelry repair at your store.

To Generate Extra Income

Adding jewelry repair to your store creates an extra source of income. Customers who already buy jewelry from you can now ask you to repair their jewelry. You might gain new customers looking for jewelry repair specifically, and these customers can make additional purchases. By offering repair services, you increase the potential revenue you can earn.

To Gain Credibility

In addition to extra income, successfully performing jewelry repairs shows your expertise — which builds your credibility in the eyes of customers. This establishes your store as a trusted authority in the jewelry industry.

To Become a One-Stop Shop

Your business is most successful if your customers see it as a one-stop shop that serves all their jewelry needs. By offering repairs, you’re providing an additional service for your customers, which helps your business achieve this goal. Customers prefer the convenience of working with one business rather than multiple.

To Prevent Errors

Tracking jewelry repairs with a digital system prevents errors in the repair process. This ensures that each repair is completed on time, assigned to the right person, and the correct amount is charged. Avoiding errors builds customer confidence, leading to repeat business.

How To Offer and Track Jewelry Repair

Effectively launching repair services at your jewelry store requires careful preparation and use of the right tools. Before you begin offering these services, make sure you and your staff are ready to provide exceptional service. Here are a few tips for offering and tracking jewelry repair.

Get Sufficient Repair Training

Even with the greatest systems and processes, you need to be able to expertly repair jewelry. This knowledge won’t come overnight, so it’s essential to take time to research, study, and of course, practice. If any of your staff performs repairs, the same is true for them. You and your staff members must have plenty of experience repairing jewelry before you begin offering these services at your jewelry store.

Use a POS System

The best way to manage jewelry repairs is with a POS system — especially a POS system designed specifically for jewelry retail. A system like this allows you to easily track each item, communicate with customers, and access product information. For best results, take the time to learn the complete functionality of your system. And when a repair shows up, input all of the relevant data.

For each repair, be sure to enter the following information:

Customer name
Customer contact information
Description of item
Item’s material(s) and properties
What repair needs to be done
What past repairs have been done on the item

It’s easy to list only the bare minimum information if you’re in a hurry, but collecting all of the necessary information allows you to do better repair work and maintain customer satisfaction.

Prioritize Customer Service

Don’t let speed and efficiency get in the way of providing great customer service. Take the time to listen to a customer, so you understand exactly what repairs are needed and how the customer wants their ring, necklace, or earring to look. Customers are placing valuable items in your care. So, before you begin work, make sure you understand how to perform the repair without further damaging the item.

Although digital systems can create automated messages, you can still personalize your communication. If they have significant questions or concerns, go the extra mile to answer their questions with a personally written message or a phone call.

Track Jewelry Repairs With Jewel360

Adding jewelry repair services to your store’s offering greatly benefits your business. It increases revenue, gives you credibility, and allows you to offer more complete service to customers. However, successfully implementing jewelry repair services requires setting up the right processes.

Using a digital POS system is the best method for jewelry repair tracking. These systems let you input and track key information and automate customer updates. This feature ensures all of your information is accurate and keeps customers in the loop. A jewelry-specific POS system has all the features you need to run your business — including repair tracking.

Jewel360 is an all-in-one POS solution designed with the needs of jewelry store owners in mind. With Jewel360, you have all the digital tools you need for jewelry repair, as well as payment processing, inventory management, and e-commerce.

To see the difference Jewel360 can make for your store, schedule a demo today!