Comparing Jewelry Store POS Systems for Jewelry Retailers: 6 Providers

When you run a jewelry store, you have plenty of responsibilities. 

You’re managing high-value inventory, training staff, handling repairs, keeping up with appraisals, and meeting customer expectations across in-store and online channels — your point of sale (POS) system shouldn’t be one of the things holding you back.

But according to countless retail surveys, most store owners are unhappy with their current POS setup. Systems are often slow, hard to use, poorly integrated, or just outdated. Still, many jewelry retailers stick with what they have  —  either due to cost concerns or fear of switching to another system that’s just as frustrating. Over time, that decision can lead to inefficiencies, lost sales, and even security risks.

If you’re thinking about upgrading or switching, we’re here to help. We’re comparing jewelry store POS systems, outlining the top features jewelers should look for  —  and breaking down six of the most popular solutions on the market today.

Top Features To Look For in Jewelry POS Software

Jewelry retail comes with its own set of challenges. You’re dealing with high-value items, detailed tracking requirements, and customers who expect a personal touch  —  especially when buying something as meaningful as a custom ring or anniversary gift. A generic POS system won’t cut it.

When comparing jewelry store POS systems, it’s important to look for tools designed specifically for how jewelry stores operate  —  not just how general retail works. From inventory tracking to repair management, the right features can save you time, reduce errors, and improve the customer experience.

Here are seven key capabilities to keep in mind when evaluating a POS system for your jewelry store.

1. Serialized Jewelry Inventory Management

In a jewelry store, two rings that look identical can have completely different specs and values. Your POS software should support serialized inventory management, so you can track individual items by stone type, metal, size, weight, and certification. This helps prevent mix-ups, simplifies audits, and gives you full traceability from vendor to sale.

Related Read: 8 Tips To Manage Jewelry Inventory

2. Repair and Custom Order Tracking

Many jewelry retailers offer in-house repair services or custom jewelry design. A POS system built for jewelers should help you manage repairs, resize requests, custom engagement rings, or stone replacements without relying on sticky notes or separate logs. Look for built-in workflows that track each job from intake to pickup.

Related Read: A Complete Checklist of Jewelry Repair Tools for Your Small Business

3. Appraisal and Certificate Storage

Customers often request appraisals for insurance purposes or need access to grading certificates for diamonds and other precious stones. A strong jewelry POS system allows you to upload and store Gemological Institute of America (GIA) certificates, appraisals, and related documents directly in the product or customer profile.

Related Read: How To Manage Jewelry Appraisals: 4 Tips for Getting Started

4. Multichannel Selling

Whether you're selling diamond necklaces in store or gold earrings online, your POS system should unify your sales channels. The best jewelry POS systems integrate with e-commerce platforms, sync inventory in real time, and let you manage online and offline transactions without duplication or overselling.

Related Read: How To Create a Jewelry Website (& Boost Profits)

5. Layaway and Special Financing

Jewelry purchases are often significant investments. You need POS software that supports layaway plans, split payments, and financing integrations, so you can offer flexible payment options to your customers. This makes it easier for shoppers to commit to big-ticket items like watches, bridal sets, or anniversary bands.

Related Read: How To Offer Jewelry Financing at Your SMB: 5 Tips

6. Advanced Customer Profiles and CRM Tools

A loyal customer base is the backbone of any successful jewelry business. Your POS should store customer preferences, purchase history, ring sizes, anniversaries, and even gemstone favorites. These tools help you create personalized experiences, send targeted promotions, and build long-term relationships that lead to repeat sales.

Related Read: Attract More Customers With These 6 Jewelry Store Event Ideas

7. Reporting Built for Jewelry Retailers

Understanding what’s selling, what’s sitting, and who’s buying is key to staying profitable. A jewelry-focused POS system provides reporting that breaks down sales by product type (e.g. diamond studs vs. gold chains), tracks employee performance, and reveals seasonal trends  —  all without needing to export to spreadsheets.

When you’re comparing jewelry store POS systems, look for features that support how you really sell — with flexibility, personalization, and insights that help you grow.

Top 6 Providers for Jewelry POS Systems

There’s no shortage of POS software on the market, but only a handful are truly built with jewelry stores in mind. When comparing jewelry store POS systems, it’s important to focus on platforms that support serialized inventory, repairs, custom orders, and personalized customer service — not just sales and basic stock tracking.

Here are six jewelry POS systems to consider, with a breakdown of who they’re best for, what makes them stand out, and what you can expect to pay.

1. Jewel360

Best all-in-one solution for growing jewelry retailers

Jewel360 is a cloud-based POS system designed specifically for jewelry stores. It combines inventory tracking, repair management, custom orders, e-commerce, and customer relationship management (CRM) in one unified platform. It’s a strong fit for retailers who want to manage the full customer journey — from the initial showroom visit to post-sale service — without switching between tools.

Standout features:

• Serialized inventory with support for diamonds, metals, and certifications
• Repair tracking and custom job workflows
• Built-in website and e-commerce tools
• Customer profiles with preferences, ring sizes, and anniversaries
• Layaway, financing, and appraisals built in
• Cloud-based access from anywhere

Pricing: Custom pricing based on store size and needs

2. Lightspeed

Best for general retailers adding jewelry to their inventory

Lightspeed is a cloud-based POS system built for general retail. It does offer features like repair tracking and serial number management, but they may not be as specialized or detailed as those found in platforms built exclusively for jewelry stores. 

Lightspeed works well for retailers who sell a range of products and want a flexible, modern POS with strong omnichannel capabilities. For jewelers just starting out or expanding from general retail, it offers a solid foundation with room to grow.

Standout features:

• Cloud-based multistore support
• E-commerce through Lightspeed’s platform
• Product matrix for item variations
• Marketing and loyalty tools

Limitations for jewelers: Lacks repair tracking, limited serialized inventory tools, and no built-in certificate storage

Pricing: Starts at $89/month per register

3. The Edge 

Best for traditional jewelers focused on in-store retail

The Edge is a long-running POS solution built exclusively for jewelry stores. It’s often used by independent jewelers who focus on in-store selling and need comprehensive tools for daily operations. Installed locally on Windows machines, The Edge is a legacy system designed with the needs of traditional retailers in mind, and it excels at managing detailed customer records, inventory, and repair processes.

While it’s powerful for brick-and-mortar operations, the software’s dated interface and lack of modern web integrations may not meet the needs of ecommerce-driven businesses.

Standout features:

• Built-in support for repairs, layaways, and appraisals
• Detailed product tracking with serial numbers and certificates
• Strong customer relationship tools
• Jewelry-specific sales reporting

Limitations: Dated interface, limited e-commerce tools, Windows-only setup

Pricing: One-time software cost starting around $3,000, plus support and installation fees

4. Valigara 

Best for jewelry sellers focused on marketplaces and e-commerce

Valigara is an inventory and product management platform for jewelry businesses that sell online across marketplaces like Etsy, eBay, Amazon, and Shopify. It’s designed to simplify multichannel selling and optimize listings across platforms. However, it’s not a traditional POS system and lacks features for in-store operations or service-based workflows.

Standout features:

• Centralized control for product listings
• Jewelry-specific templates and bulk image tools
• Multichannel sync across platforms
• International selling support

Limitations: Not a true POS for in-store selling; lacks repair, layaway, and customer service tools

Pricing: Starts at $250/month

5. MicroBiz Cloud POS

Best for small jewelers needing a comprehensive yet affordable solution

MicroBiz Cloud POS is a cloud-based POS system designed with jewelry retailers in mind. It offers robust features such as repair tracking, serialized inventory management, and customer sales history lookup, making it ideal for small to mid-sized jewelers seeking an affordable and comprehensive solution. Standout features:

• Serialized inventory tracking with barcode scanning
• Repair and service department management
• Customer sales history lookup
• Integration with QuickBooks Online and WooCommerce
• Multistore support and flexible reporting

Limitations for jewelers: While it offers a comprehensive set of features, some users have noted that the user interface could benefit from modernization.

Pricing: Starts at $89/month per register

6. ChainDrive 

Best for enterprise-level jewelry retailers

ChainDrive is an enterprise retail management system designed for multilocation businesses, including jewelry chains and department store operations. With comprehensive tools for special orders, warehouse logistics, and staff performance tracking, it’s well-suited for high-volume operations. ChainDrive’s scalability is a major advantage for large businesses, but its complexity and pricing model make it impractical for most small or midsize jewelers.

Standout features:

• Centralized inventory and warehouse management
• Order and fulfillment tools for high-volume sellers
• Custom workflows for special orders
• Advanced analytics and team performance reporting

Limitations: Complex to implement, expensive, overbuilt for most independent jewelry retailers

Pricing: Custom enterprise pricing

Jewel360: Built for the Way Jewelers Sell

Jewelry retail isn’t like other industries. It’s personal, detail-driven, and built on trust. That’s why Jewel360 doesn’t try to force a one-size-fits-all solution into your store. It’s built to support the way jewelers actually sell — through conversations, custom work, long-term relationships, and precise timing.

Instead of working around your software, your software should work around you. Jewel360 brings together the tools you need to create a seamless experience, not just for your customers, but for your entire team — from sales floor to back office.

If your current system is slowing you down, or if growth is creating complexity you weren’t expecting, now’s the time to take a closer look.

Schedule a free demo today.