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Jewel360 Reviews

Jewelers across the country switched to Jewel360. Here's why.

We could tell you why Jewel360 is the right POS for your jewelry store. But the jewelers already using it say it better than we ever could.

These are their stories, in their own words.

Last updated: March 2026

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Featured story:
First People's Jewelers

"With Jewel360, I can manage my store anywhere, anytime."

Brooke Zangerl is a GIA-certified gemologist and manager of First People's Jewelers on the Denton Square — a family business since 1974.

After a decade on their previous system, she found Jewel360 at JCK and started checking boxes. Mac compatible, cloud-based, modern interface.

But what sold her was how the system fit her store. She built customizable work order templates so every employee asks the same questions.

She set up inventory categories that match how she actually thinks — rubies, then ruby rings, then ruby necklaces.

And when a customer called on her day off, she pulled up Jewel360 on her phone and entered the order from home.

"I would definitely recommend Jewel360. Actually, I already have multiple times."

Brooke Zangerl

Manager, GIA Certified Gemologist, First People's Jewelers | Denton, TX | In business since 1974

Verified reviews

These ratings come from independent review platforms, not our website. You can read and verify every review yourself.

Software Advice

5

5/5 on Software Advice

Capterra

5

5/5 on Capterra

Google

4.7

4.7/5 on Google

Find your story

Every jewelry store is different. These owners found Jewel360 for different reasons. Find the one that sounds like you.

Mitch from Paul's Jewelers
"When I call Jewel360, they answer the phones, and they take care of me. I highly recommend it to everybody."

Mitch | Owner Paul's Jewelers | West Allis, WI

william frost jewel360 testimonial
"Now I know my 80/20 and where my money's going"

William Frost | Owner Jewel's Fine Jewelry | Roanoke, VA

isabella jewel360 testimonial
"The best thing that we have done with them is merge our website with them, which is able to generate AI descriptions to make our products look best on the website."

Isabella | Second-Generation Jeweler IM Jewelers | Homestead, FL

Detailed case studies

Go deeper. These three stores share the full story of switching to Jewel360.
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First People's Jewelers
The challenge: A 50-year-old family business needed to modernize its operations without disrupting daily operations.

The result: Customizable work order templates, inventory reporting, and mobile access that lets Brooke manage orders from her phone.
See case study
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K Bond Jewelers

The challenge: A team of 3-4 employees needed better communication and a system that could handle POS, website, and marketing in one place.

The result: Integrated text and email marketing, a connected website, and a six-week onboarding process that trained the entire team.

See case study
Hubbel Proctor Thumbnail_3
Hubbell Proctor Design

The challenge: A design-focused jewelry business needed a POS that was easy to learn and didn't slow down creative work.

The result: An intuitive system that improved daily operations and store management without a steep learning curve.

See case study

What jewelers say about...

Not sure which feature matters most to you? Here's what real store owners say about the things that come up most.

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Onboarding and support

"The onboarding process was awesome. I got to work with somebody the entire time and they held my hand. It didn't just work with me; they also worked with my employees too." — Brooke Zangerl, First People's Jewelers

"They would schedule times once a week for about six weeks in a row for us to come in before the store opened, and we got to sit down and have virtual trainings with a sweet lady named Maria." — Sarah Bond Turner, K-Bond Jewelers

"My favorite feature is that when I call Jewel360, they answer the phones and they take care of me." — Mitch, Paul's Jewelers

Cloud access & mobile

"It's in the cloud, I don't have to worry about updates, it just works. It's never not worked." — William Frost, Jewel's Fine Jewelry

"The old system was server-based, so if we lost a computer, we lost everything." — Garrett Wilkes, Reigning Jewels

"I'm constantly working on my phone, which is really great because I don't have to be at my store to be working." — Brooke Zangerl, First People's Jewelers

See Jewel360 in action
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Inventory & analytics

"I now know my inventory, I know my top 80 percenters, I know the 20% that give me that 80% and where my money's going." — William Frost, Jewel's Fine Jewelry

"I can pull a report and say, 'How many ruby rings have I sold this year?'" — Brooke Zangerl, First People's Jewelers

"Being able to go in and just type in the SKU number and it just auto-populates everything gives a really great picture." — Garrett Wilkes, Reigning Jewels

Work orders & repairs

"There's customizable templates in your work orders... So I put my preset questions in there so that my employees ask my customers the exact questions that I need them to be asked." — Brooke Zangerl, First People's Jewelers

"Being able to complete the repair in the system and automatically notify really frees up a lot of time for me." — Garrett Wilkes, Reigning Jewels

"I use work orders for repairs, I use them for special orders, I use them for customs, I use them for my watch repairs. I love 'em." — Brooke Zangerl, First People's Jewelers

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See why jewelers are switching

You've read the stories. You've seen the numbers.
The only way to know if Jewel360 is right for your store is to see it with your own inventory.

Schedule a demo

Frequently asked questions

How long does it take to get up and running with Jewel360?

Most stores are fully onboarded within six weeks. Sarah Bond Turner at K-Bond Jewelers described weekly virtual training sessions before the store opened, covering the full team.

Brooke at First People's Jewelers said the onboarding team worked with her employees individually to find a process that fit her store. You're not figuring it out alone.

Does Jewel360 work on Mac?

Yes. Jewel360 is a cloud-based platform that runs in your browser, so it works on Mac, PC, and tablets.

Brooke Zangerl at First People's Jewelers put it bluntly: "If you can't work on an Apple computer, I don't want anything to do with you." Jewel360 passed that test.

What if I'm switching from pen and paper or a really old system?

Mitch at Paul's Jewelers went from pen and paper to Jewel360 and called it "a big upgrade."

William Frost at Jewel's Fine Jewelry signed up for Jewel360 three months before his store even opened, and was fully running within months.

Whether you're starting from scratch or moving off a legacy system, the onboarding team meets you where you are.

Is Jewel360 cloud-based? What happens if something goes wrong?

Jewel360 is fully cloud-based. Your data lives in the cloud, updates happen automatically, and you don't need to maintain a local server.

Garrett Wilkes at Reigning Jewels specifically switched because his old server-based system meant "if we lost a computer, we lost everything."

William Frost summed it up: "It's in the cloud, I don't have to worry about updates, it just works. It's never not worked."