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Industry-leading jewelry repairs and custom work

Customers trust you with their most unique pieces. Now trust one platform to manage every jewelry repair and custom work order from intake to pickup. 

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All the jewelry repair tools you need in a single platform

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Customer notifications

Automate text notifications directly from the system so customers stay informed at every stage, without a single manual phone call.

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Work order management

Every custom work order lives in your POS with customer details, job notes, due dates, and status attached. Your whole team knows where every repair stands.

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Image handling

Attach photos directly to any order so your bench jeweler knows exactly what they’re working on before they touch the piece.

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Multiple jobs per transaction

Handle multiple custom orders in a single transaction, each tied to the same customer record with its own details, due date, and status.

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Job templates

Standardize your most common jewelry repairs and custom work with templates so your team creates accurate orders in seconds.

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Flexible pricing

Three-decimal pricing lets you quote every repair or custom jewelry order precisely, without rounding up or explaining a discrepancy at pickup.

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Enhanced printing

Split service tickets and customizable print options mean your counter staff, bench jeweler, and customers are all working from the same documentation.

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Customizable forms

Tailor your service forms to match your store's workflow and branding so every job is documented your way.

Thousands of jewelers
nationwide rely on Jewel360

Hear the stories of real small business owners who chose to modernize their jewelry stores.

"With Jewel360, even when we’re not in the office, we can access the store through the cloud."

Garret Wilkes

Bench Jeweler | Reigning Jewels Fine Jewelry

"The Jewel360 staff were the people that saved us."

Elizabeth Schroeder

Owner | Pretty in Patina

"Jewel360 transformed our business...
it's our store's new foundation."

Brooke Zangerl

Graduate Gemologist | Manager of First People's Jewelers

"Jewel360 ties everything together. As a jewelry point of sale system, it just makes sense."

Sarah Bond Turner

CAD Designer at K Bond Jewelers

"It's easy to use, easy to learn, and the most efficient POS system I've used for jewelry stores."

Meghan Proctor

Owner of Hubbell Proctor Design

Jewelry repairs and custom work FAQs

Can I manage jewelry repairs and custom work in the same system as my POS?

Yes. Jewelry repair management is built directly into Jewel360’s POS, so custom work, customer records, and transactions all live in one place with no separate software to log into or sync.

How does Jewel360 notify customers when their repair is ready?

Automate text notifications to send directly from the repair and custom order system so you can update customers at any stage — no manual phone calls needed. 

Can I attach photos to a repair or custom jewelry order?

Photos can be added directly to any order, giving your bench jeweler a clear visual reference for every job. 

What if a customer drops off multiple pieces at once?

Multiple jewelry orders can be created within a single transaction, each tracked separately with its own details, due date, and status, all tied to the same customer record. 

Does Jewel360 support custom jewelry orders as well as repairs?

Jewel360 handles both jewelry repairs and custom work, with job templates, flexible pricing, and image attachments that apply to any service job. 

Ready to see what jewelry repair management looks like inside your POS?

Schedule a demo