As long as people wear jewelry, there will be a need for jewelry repair.
Luckily, repair services offer jewelers an opportunity to supplement their income during slow revenue periods, or to upsell additional services to clients. But unlike simple sales, jewelry repair services require detailed tracking and organization. Imagine losing a family heirloom because you don’t have a system in place to manage customers and their cherished fine jewelry pieces.
In this blog, we’ll dive into the importance of jewelry repair software and give you an in-depth look at the top four jewelry repair software providers.
The Benefits of Jewelry Repair Software
Keeping track of inventory, repairs, and purchase orders by hand can be nearly impossible as your business expands. Without a solid system in place, you might run into some major liabilities, like misplaced items, forgotten repairs, and lost revenue.
Here’s why jewelry repair software is important:
- Better repair management: This goes without saying. You need to be able to track repairs from the second they’re dropped off to the minute they’re picked up. Are you currently waiting for a replacement piece to come in the mail? Are you waiting for customer payment? Does the client need their necklace or ring back for a special occasion that’s only days away? Jewelry repair software manages all these details for you.
- Improved inventory management: Not only does jewelry repair software manage client repairs, but it usually includes inventory management, too — it’ll notify you if you need new tools for repairs or if you have the right materials on hand to complete it.
- Improved customer relationship management (CRM): Jewelry is often sentimental, so customers want to be in the know when it’s undergoing repairs. Jewelry repair software often includes CRM features that help manage customer information, track repair histories, and send notifications or reminders about repair statuses. Customers will be grateful they didn’t have to call you on multiple occasions just for a simple status update.
- Consistent pricing for estimates and repairs: Some repairs are routine and others are unique. If you tell your customer replacing a watch battery is $35 one month then $75 the next, they’ll likely assume you’re trying to take advantage of them. Jewelry repair software can keep track of pricing so it remains consistent, and gives you the ability to go back and see why you charged a certain price at a specific time.
- Detailed reporting and analytics: Have you ever used a spending tracker on your personal finances? Were you surprised at how much you spent on certain items? Point of sale (POS) software with detailed reporting and analytics guarantees you avoid unpleasant surprises with your business finances. You can see how much money is being spent, how much you’re making, and from which parts of your business.
The right jewelry repair software is like your right-hand man. Whether you’re new to repair software or looking to make a switch from your current provider, keep reading to learn about the top four jewelry repair software providers on the market.
Related Read: 5 Jewelry Repair Tools Every Jeweler Needs
4 Top Jewelry Repair Software Providers
There are thousands of POS software solutions on the market, but not many tailored specifically to the needs of jewelry repair shops. Here are top picks that can accommodate your business needs.
1. Crystal
Crystal is made just for jewelers, so it’s got everything you need to run your store smoothly. It covers all the basics like inventory management, detailed reporting, and keeping track of customer info — plus, it’s specifically designed to handle jewelry repair services.
You can manage repair tickets from start to finish and keep tabs on each job with no hassle. Your customers will get automatic updates on their repairs, so they’ll always know what’s going on. The detailed repair logs help you stay on top of what’s been done and what’s still needed, making the whole process a breeze.
Crystal POS also helps you build relationships with your customers. You can set up detailed profiles, track their purchase history, and create loyalty programs. Its interface and integration with POS hardware help simplify day-to-day operations. Whether you’re handling inventory, managing repairs, or connecting with customers, Crystal POS is a solid option to consider for jewelry repair.
Customer reviews:
“We cannot say enough about the Crystal team, how they implement, and their support."
— Emily Williams, Be on Park Fine Jewelry
“All of our applications are windows-based, despite other alternatives to build our reports and dashboard, Crystal is something that has worked wonders for us. Unfortunately, it is only available for Windows, but I still see [Crystal] as one of the major players for reporting.”
— Verified User
Common customer critiques: Customer support is attentive and helpful, but there may be limitations for businesses who have a lot of locations or are looking to scale.
Pricing: Contact directly for pricing.
2. Lightspeed
Lightspeed offers a cloud-based POS system that provides flexible accessibility. The software is versatile, handling inventory, payment processing, and customer relationships across various industries, from apparel and home goods to liquor stores and jewelry.
Lightspeed’s 24/7 customer support is a valuable feature when using POS software. For jewelry stores, Lightspeed includes a module for managing service orders. This feature allows employees to track the status of repairs and see which ones are currently in progress. It includes seven different statuses to help monitor repair progress, and users can update pricing, add notes, and schedule service requests up to two weeks in advance.
Additional features include advanced reporting and analytics, helping businesses gain insights into sales trends and customer behaviors. The system also integrates with various third-party apps and services, which can streamline tasks like marketing, accounting, and e-commerce. These features make Lightspeed a flexible option for businesses looking to tailor their POS system to their specific needs.
Customer reviews:
“Lightspeed has a lot of options and is pretty well integrated. The connection between retail, e-commerce, and loyalty in particular is great. Easy to use, easy to train staff on. Support is geared towards shopkeepers that aren't tech savvy. The loyalty add–on is a great, easy to use program (with some challenges, so make sure you clarify your needs) and well priced.”
— Jamie C., CIO
“Overall, the software does a great job in helping accountants, managers and front–liners in the retail industry. What's great is that it integrates with e-commerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but online as well.”
— Verified Reviewer
Common customer critiques: Although customer support is available around the clock, customers experience varying degrees of success in solving their issues. The system works wonders in streamlining operations, but can be difficult to set up without extensive support.
Pricing: Lightspeed’s Basic plan is $89/month, while the most advanced plan will run you $289/month. The service orders module is an add-on for an additional fee (contact directly for pricing).
3. Jewel360
For jewelry repair shops looking for a POS system that handles repairs seamlessly, Jewel360 is top-tier. Jewel360 offers specific SKUs for repairs, which helps you keep repair items separate from your regular inventory. This makes categorizing and tracking repairs much easier and more organized.
For unique repairs, you can create custom job orders with detailed instructions. The system also uses job envelopes to keep repair orders organized, making sure all necessary information and parts stay together.
Jewel360 also benefits customers by sending automatic notifications when repairs are ready for payment and pickup, reducing wait times and keeping them informed. Overall, Jewel360's features are designed to simplify your repair operations and boost efficiency in your jewelry repair shop.
Customer reviews:
“How often do you get basically everything you were looking for and then some at a decent price? Rarely! But Jewel360 has answered our needs and then some. The system is easy to use and very flexible to meet our needs, and customer service is quick to answer questions and fix issues.”
— Hilary Afram, Afram’s Jewelers
“We’re small. But honestly, we’re maximizing and going up each day, just from our point of sale. I would recommend if anybody has a jewelry store use Jewel 360; it’s the way of the future.”
— Sagan Woodbury, Woodbury Jewelers
Common customer critiques: It’s designed specifically for jewelers, so you avoid the clunkiness that comes with a system that tries to accommodate all types of retailers. There are a lot of available features which can take some time to learn during onboarding.
Pricing: Contact directly for pricing.
4. The Edge
The Edge point of sale software is tailored for jewelers. It includes a customer activity summary that provides an overview of a customer’s purchase history, which can assist in understanding buying habits. The software also offers a “couples” feature to identify whether you’re dealing with an individual or a pair. Plus, it tracks reasons for store visits and allows customers to create wishlists on your e-commerce site.
For jewelry repair management, The Edge includes a module that tracks repairs from dropoff to pickup. This module helps organize the repair process by managing customer interactions and maintaining detailed records of repair histories.
Besides repair management, The Edge provides other functionalities such as inventory management and sales reporting to support overall store operations.
Customer reviews:
"I love that The Edge is constantly innovating their software; new features are constantly coming out to make the program ever more complete. The Edge understands retail jewelry stores and it's a perfect fit in every aspect to our store! Their technical support team could be better, I dislike having to wait so long to get answers on certain minor problems that arise sometimes in the daily routine.”
— Liria B., Liria Jewelry
“The Edge is strong as a CRM and inventory management. The Edge has great ability to track and store customer transactions, giving report and insight data into customer buying totals and purchases…Edge is not strong as a sales system of record. Meaning, it's limited in creating tasks, reminders or features where your sales associates would document phone calls, emails or anything outside of an actual purchase.”
— Tony F., Manager
Common customer critiques: The Edge is constantly rolling out new features that make jewelry store management easy, but their customer service leaves a lot to be desired.
Pricing: For one store and one workstation, you will pay $4,600. For multiple workstations, expect to pay thousands more. Keep in mind hardware add-ons and yearly software renewal fees are charged separately.
Have any of these providers piqued your interest? Feel free to contact them for more information or take advantage of any free trials or demos they may offer.
Effortlessly Manage Jewelry Repairs With Jewel360
Whether you’re just starting out or looking to switch from your current provider, investing in well-equipped jewelry repair software can make all the difference. You’ll be able to spend more time focused on your customers’ needs and less on an outdated system that’s slowing you down. It helps streamline operations, keeps track of repairs, manages inventory, and keeps your customers happy.
If you’re intrigued by the options we’ve discussed and want to see how they measure up, start by taking a closer look at Jewel360. Jewel360 is designed specifically for jewelers, offering features tailored to your unique needs. With the most comprehensive jewelry repair software available, you can conquer more repairs and increase your revenue.
Ready to see how Jewel360 can transform your jewelry repair shop? Schedule a free demo and start tackling repairs like a pro.
