9 Jewelry Store POS Features You Need for Your Business

Are you a jewelry store owner in search of the perfect point of sale (POS) system? 

Whether you’re opening a new shop or looking to upgrade your current system, finding the right jewelry store POS tailored to the unique needs of your industry can greatly improve your business operations. 

In this blog, we’ll explore the top nine features you should consider when choosing a POS system for your jewelry store, along with detailed descriptions of some top providers.

9 Jewelry Store POS Features You Need

Around 68% of small businesses currently use point of sale software, but 100% of businesses can benefit from it. 

With such an open market, there’s a POS system that can cater to any business — from restaurants and hospitality to medical and consumer electronics. And because there are many options to choose from, it’s important to choose features that are specific to the needs of a jewelry business. Here are some key features to consider.

1. Jewelry Repair Tracking

Jewelry stores often boost their revenue by offering repairs and custom services like resizing. A POS system with jewelry repair tracking streamlines this process. It helps you keep everything organized by logging repair orders, tracking their progress, and keeping customers updated about their repairs or custom orders.

With this feature, you can easily record details like what needs to be fixed, which materials are involved, and the expected completion date. This makes managing your workflow more efficient, enhances customer service, and ensures that every repair is completed smoothly and on time.

Why it matters: Efficient repair tracking prevents mix-ups and delays, enhances customer satisfaction, and keeps your store organized. Without this feature, managing repairs can become chaotic, leading to potential errors, unhappy customers, negative reviews, and ultimately lost revenue opportunities.

2. Detailed Jewelry Inventory Management

Inventory management for jewelry is more intricate than tracking general retail products. You need a POS system that offers detailed inventory management tailored to jewelry. This includes tracking by SKU, barcodes, and unique identifiers for each piece, including attributes like metal type, gemstone quality, and design specifics. 

The system should help you manage stock levels, monitor inventory turnover, and even handle special inventory needs such as consignments or special orders.

Why it matters: Accurate inventory management helps avoid stockouts and overstock situations, ensures you can quickly locate items, and provides insights into which products are selling well and which aren’t. With this information, you can look to update your bling offerings for a more profitable catalog.

3. Customer Relationship Management

Building strong relationships with your customers is key for any jewelry store, especially since high-value purchases aren't made frequently. To make a lasting impression, a POS system with customer relationship management (CRM) capabilities is invaluable. It lets you create detailed customer profiles, track purchase histories, and manage communication effectively.

With this system, you can offer personalized promotions, follow up on past purchases, and create a more tailored shopping experience. Features like loyalty programs, automated reminders for special occasions (like anniversaries or birthdays), and targeted marketing campaigns can enhance customer engagement.

Why it matters: A good CRM system helps you get to know your customers better, build loyalty, and encourage repeat business. Personalized service and targeted promotions based on customer data can significantly boost sales and improve overall satisfaction.

4. Detailed Reporting and Analytics

Access to comprehensive reporting and analytics is vital for making informed business decisions. Look for a POS system that offers detailed reports on sales, inventory, and customer behavior. 

Advanced analytics features can help you track performance metrics, identify trends, and manage inventory more effectively. Customizable reports allow you to focus on specific aspects of your business, such as sales by product category or employee performance.

Why it matters: Detailed reporting and analytics provide insights that help you make strategic decisions, optimize your inventory, and adjust your marketing efforts. Without these insights, you might miss opportunities for growth or fail to address areas needing improvement.

5. Integrated Payment Processing

A POS system with integrated payment processing allows you to handle various payment types — credit cards, debit cards, mobile payments, and even buy now, pay later (BNPL) options like Klarna and Afterpay — all seamlessly within the same system. 

This is especially important for high-value items like jewelry, where customers may prefer not to pay everything upfront. BNPL options are particularly popular among millennial and Gen Z shoppers, making them a valuable addition to your payment processing suite.

This feature streamlines transactions, reduces the hassle of managing multiple systems or manual entries, and helps manage refunds and exchanges more efficiently.

Why it matters: Streamlined payment processing enhances the checkout experience for your customers and reduces the risk of errors. Offering flexible payment options like BNPL can attract more customers and increase sales, while simplifying your accounting and reconciliation processes saves time and reduces administrative overhead.

6. Omnichannel Support

If you run multiple jewelry stores or have both an e-commerce and a brick-and-mortar store, a POS system with omnichannel support is a must-have. Among businesses seeking POS software, 59% prioritize omnichannel support as a key feature. 

This capability allows you to manage all your stores from a single dashboard, providing a comprehensive view of sales, inventory, and customer data across various locations. It helps you oversee operations, maintain consistency, and make informed decisions about each store’s performance.

Why it matters: Omnichannel support ensures you can manage your stores in a unified way, keeping inventory, pricing, and customer service consistent across all locations. It also offers a centralized view of your business, making it easier to coordinate and optimize operations between different sites.

7. Custom Orders Management

Jewelry stores often deal with custom orders, whether it's bespoke jewelry design, special engravings, or unique requests. A POS system that supports custom orders management allows you to handle these requests efficiently. You should be able to record details about custom designs, track their progress, and manage customer expectations. 

This feature often includes options for quoting prices, capturing design specifications, and communicating with customers throughout the process.

Why it matters: Managing custom jewelry orders effectively ensures that you meet customer expectations and maintain a high level of service. It helps in organizing bespoke projects, preventing miscommunications, and delivering personalized products on time.

8. Jewelry Appraisal Integration

Jewelry appraisal is another unique aspect of the jewelry business. A POS system that includes jewelry appraisal integration allows you to record and manage appraisals within the system. You can store appraisal documents, track appraisal history, and even provide customers with digital copies of their appraisals. 

This feature can also help to ensure that appraisals are updated regularly, which is important for insurance purposes and resale value.

Why it matters: Integrating appraisal management into your POS system helps keep track of important documentation and ensures that appraisals are handled professionally and efficiently. It adds value to your customer service by providing an organized way to manage and access appraisal information.

9. Mobile Access and POS Flexibility

Having mobile access to your POS system can be a game-changer. A system with mobile capabilities allows you to perform various tasks from a tablet or smartphone, such as processing sales, checking inventory, or accessing customer data. 

Mobile POS flexibility enables you to assist customers on the sales floor, conduct sales transactions anywhere in the store, and manage operations more dynamically.

Why it matters: Mobile access enhances your ability to serve customers more effectively and manage your store on the go. It provides flexibility and efficiency, allowing you to handle tasks and transactions away from the traditional checkout counter.

With these features in mind, you can choose a POS system that’s tailored to the unique needs of your jewelry store. By selecting a system that supports repair tracking, detailed inventory management, CRM, and other essential tools, you’ll be well-equipped to enhance customer satisfaction, streamline operations, and boost your business's efficiency. 

Investing in the right POS system ensures you stay competitive and deliver the best possible service to your customers.

5 Top Jewelry Store POS Providers

Now that you know the features to look for in a jewelry store POS, you're one step closer to making an informed decision about the best system for your business. Choosing the right POS system can greatly impact how efficiently your store operates and how well you serve your customers. 

To help you navigate the options, here’s a look at some of the top POS providers specifically tailored to the needs of jewelry stores.

Lightspeed

Lightspeed offers a wide range of tools designed to meet the needs of jewelry retailers. Its advanced inventory management includes batch and lot tracking, which is perfect for keeping tabs on valuable gemstones and metals. With its built-in CRM, you can easily manage customer relationships, track sales, and run marketing campaigns. If you have multiple store locations, Lightspeed’s multi-location management is a great fit.

It also integrates smoothly with online sales channels, ensuring your e-commerce and in-store operations stay in sync. Plus, the advanced reporting features provide valuable insights into sales trends and overall efficiency, helping you make smart decisions for your business.

Pricing: Plans start at $89 per month per register. Additional features and integrations may incur extra costs.

Jewel360

Jewel360 is like having a personal assistant designed just for jewelers. This POS system is made specifically for the jewelry industry, so it comes packed with features that cater directly to your needs. You’ll get detailed inventory management that’s perfect for tracking gemstones and metals, with customizable pricing options to handle all kinds of jewelry pieces.

But it doesn’t stop there. Jewel360 seamlessly integrates with appraisal tools and repair services, making it easy to keep track of repairs and appraisals without any hassle. The system also includes advanced sales tracking and CRM capabilities, so you can build strong customer relationships and keep them coming back. Plus, with its comprehensive reporting features, you’ll get valuable insights into your sales performance and inventory status, helping you plan and manage your business like a pro.

In short, Jewel360 takes care of the details so you can focus on what you do best — creating beautiful jewelry and providing top-notch service.

Pricing: You can customize your jewelry POS system to fit your specific needs. Contact Jewel360 for custom pricing details.

The Edge

The Edge is a powerful POS system crafted to meet the unique needs of jewelry retail. It offers detailed inventory management, sales tracking, and customer relationship management, ensuring you have all the tools you need to keep your business running smoothly. 

A standout feature is its appraisal management, which helps you efficiently manage and store appraisal records. The Edge also includes repair tracking, so you can monitor and manage repair orders from start to finish with ease.

On top of that, The Edge provides advanced reporting tools that give you in-depth analytics on sales, inventory, and customer behavior. This helps you fine-tune your business operations for maximum efficiency. Plus, with built-in marketing tools, you can promote your store and engage with customers effectively, making sure your marketing efforts hit the right notes.

Pricing: The Edge system for a single store starts at $4,600 and increases exponentially based on the number of stores or POS systems you need.

Square for Retail

Square for Retail is a highly accessible POS solution known for its simplicity and user-friendly interface. It features real-time inventory tracking, which helps you keep tabs on your stock and prevent discrepancies. The system includes robust reporting tools that offer insights into sales performance and inventory levels. 

Square for Retail also comes with a built-in customer directory, allowing you to manage customer information and track purchase history. Employee management features help you oversee staff roles and performance. Seamless integration with Square’s payment solutions ensures smooth transactions.

Pricing: There is no monthly fee — only transaction-based fees (2.6% + 10¢ per swipe, dip, or tap). Additional costs may apply for premium features and hardware.

RetailEdge

RetailEdge is a versatile POS system ideal for small to medium-sized jewelry retailers. It offers comprehensive features such as inventory management, sales reporting, and customer tracking. RetailEdge also provides repair and appraisal management, which is essential for jewelry stores that offer these services. 

The system includes customizable pricing options and detailed sales analytics to help you make informed business decisions. Multi-location support is available for businesses with multiple stores, and it integrates with QuickBooks and other third-party software for streamlined accounting and financial management.

Pricing: Contact RetailEdge for pricing details.

These POS systems can give your jewelry store a boost with all the key features you need. With a few top contenders on your list, take some time to check them out, read through the reviews, and see if any offer a free trial. It’s a great way to find the perfect fit for your business.

Jewel360: All The Jewelry Store POS Features You Need

Jewel360 stands out as a complete solution tailored specifically for jewelry stores, offering everything you need to manage and grow your business efficiently. With its detailed inventory management, you can easily keep track of gemstones, metals, and all your unique pieces. 

The system effortlessly connects with appraisal and repair services, so you can manage everything from custom orders to repair tracking without needed multiple software solutions.

Jewel360’s powerful CRM features help you build and nurture strong customer relationships that equate to long term customer loyalty and word-of-mouth referrals. Also, you’ll have access to detailed inventory reports, so you can make smart business decisions with confidence.

Here’s the bottom line: Jewel360 brings all the essential features you need into one user-friendly platform, so you can focus on what you do best — creating stunning jewelry and delivering exceptional service. 

Why not see it for yourself? Schedule a free demo with Jewel360 today to discover how it can transform your jewelry store’s operations and boost your business’ success.