10 Jewelry Store POS Features You Need for Your Business

Are you a jewelry store owner looking for the perfect point of sale (POS) system? Maybe you’re opening a new shop, or perhaps it’s time to upgrade your current setup. A jewelry-specific POS can prevent overselling a one-of-a-kind piece, organize repairs, and help your staff guide clients through complex choices — like natural versus lab-grown diamonds.

2025 brings unique challenges that make choosing the right system more important than ever. In this blog, we’ll walk through the top 10 features to consider when selecting a POS system for your jewelry store, along with a look at some of the leading providers.

Let’s get started.

Before You Choose: Common Challenges Jewelry Stores Face

Before we dive into must-have POS features, let’s look at the hurdles jewelry stores are facing today. Some challenges hit as soon as you open your doors. Others creep in once your store is up and running. And a few — like supply chain swings — keep knocking, no matter how long you’ve been in business.

Here are three of the most common hurdles for jewelry stores: 

Labor shortages: Skilled jewelers and sales staff are hard to find — and even harder to keep. A POS system can take on much of the heavy lifting when you’re short-staffed. It can’t replace a knowledgeable jeweler or salesperson, but it can handle everyday operations and back-end inventory tasks to reduce manual effort.

Lab-grown market disruption: Lab-grown diamonds are reshaping the jewelry industry. For some jewelers, they open new sales opportunities. For others, they introduce pricing volatility and customer confusion. In this case, we’ll treat them as a challenge — one that demands a POS system capable of separating natural and lab-grown inventory, while also equipping staff to clearly explain the differences to customers.

Supply chain swings: Gold prices can shift weekly, and diamond suppliers may change terms with little notice. Without real-time cost tracking, margins can disappear fast. A modern POS platform offers visibility into pricing and inventory, helping you adapt quickly and work with the most reliable suppliers.

Understanding these challenges shows why your POS system needs to do more than process sales — it has to organize high-value inventory, manage pricing shifts, train staff quickly, and help every transaction count. Let’s explore the 10 features that make this possible.

Essential Features for New Jewelry Stores & Single Locations

These POS features are crucial from day one, especially for newer stores. Once you have these down pat, you can focus on more niche requirements. 

1. Jewelry-Specific Inventory Management

Every piece of jewelry has its own story — metal type, karat, gemstone quality, certification numbers, and provenance. You can even tag items as “vintage estate” or “lab-grown certified.”

Why new stores need this: Inventory counts that once took eight hours become 30-minute scans. It helps you avoid promising sold pieces, reduce shrinkage, and keep capital free for faster-moving stock.

Related Read: Daily Inventory Checks for Jewelry Stores: 5 Easy Steps To Implement Today

2. Basic Security Controls

Protecting your business starts with proper oversight. Assign permissions, set transaction limits, and track every refund or inventory adjustment.

Why new stores need this: With a small staff and limited oversight, new stores are more vulnerable to loss. Proper controls protect your margins and reputation before problems start.

3. Integrated Payment Processing With Buy Now, Pay Later Options

Modern customers expect flexible payment options. Let them pay by credit card, mobile wallet, or through buy now, pay later (BNPL) services like Klarna or Afterpay.

Why new stores need this: Flexible payments open the door for younger shoppers and larger purchases. Missing a sale over limited payment options can slow early growth.

Related Read: How To Offer Jewelry Financing at Your SMB: 5 Tips

4. Customer Relationship Management

Knowing your customers is just as important as knowing your inventory. Track past purchases, preferences, anniversaries, and family connections — and get reminders for follow-ups.

Why new stores need this: In a local market, personal attention sets you apart. A strong customer relationship management (CRM) helps turn first-time buyers into lifelong clients.

Important Features for Established Locations

Once you’re generating consistent revenue, these POS features improve operations and the customer experience.

5. Jewelry Repair Tracking

Repairs can pile up quickly, and details are easy to lose. A comprehensive tracking system captures the full lifecycle — from assessment to pickup — including photos and notes.

Why established stores need this: Organized tracking saves hours each week, prevents errors, and builds customer trust that leads to referrals.

Related Read: Jewelry Repair Tracking 101: The What, Why, and How

6. Custom Order Management

Bespoke pieces require constant attention to design specs, milestones, and customer communication. A management system for custom orders automates updates and centralizes details.

Why established stores need this: Clear, consistent communication increases confidence, strengthens relationships, and drives repeat business from high-value custom orders.

7. Detailed Reporting & Analytics

As inventory and sales grow, guessing which products to reorder becomes risky. Advanced reporting provides insight into sales, turnover, and seasonal trends through customizable dashboards.

Why established stores need this: Data-driven decisions prevent stockouts, reduce overordering, and maximize profit margins.

Advanced Features for Growing or Multilocation Stores

These POS features are for businesses ready to scale or manage multiple locations.

8. Omnichannel Support

Tracking inventory across multiple stores and online channels can get complicated fast. Omnichannel support centralizes all sales and stock, letting customers buy online, pickup in store (BOPIS), or return items anywhere.

Why multilocation stores need this: Avoid overselling, maintain accurate stock counts, and provide the flexible fulfillment options modern customers expect.

9. Jewelry Appraisal Integration

Managing appraisals manually is time-consuming and prone to error. An integrated system simplifies the process by keeping everything organized and accessible — from initial evaluation to final documentation.

Why advanced stores need this: As your business grows, appraisals shift from a nice-to-have service to a valuable asset that drives additional revenue and repeat sales.

10. Mobile Access & Flexibility

Sales don’t always happen at the register, and managers can’t always be on-site. Mobile access lets staff process transactions, check inventory, and manage operations from anywhere.

Why advanced stores need this: With remote access, managers can stay connected across locations while staff deliver faster, more personalized service where it matters most.

Top Jewelry Store POS Providers

Before choosing a provider, ask these questions during demos.

System capabilities:

• Can you track natural and lab-grown diamonds separately?
• How does consignment inventory work?
• What happens to our data if we switch systems?
• How quickly can new staff learn the system?

Integration and support:

• Does the system integrate with security cameras and accounting software?
• How does online inventory sync with in-store stock?
• What training and data migration do you provide?
• What are the ongoing costs?

Red flags to avoid:

• Hidden fees or expensive hardware
• Limited reporting or poor integration with jewelry tools
• Frequent downtime or slow performance
• High-pressure sales tactics or vague answers about security

Now that you know the right questions to ask, let’s look at the top jewelry store POS providers. 

Jewel360

Jewel360 is like having a personal assistant designed just for jewelers. This POS system is made specifically for the jewelry industry, so it comes packed with features that cater directly to your needs. You get detailed inventory management that’s perfect for tracking gemstones and metals, with customizable pricing options to handle all kinds of jewelry pieces.

But it doesn’t stop there. Jewel360 seamlessly integrates with appraisal tools and repair services, making it easy to keep track of repairs and appraisals without any hassle. The system also includes advanced sales tracking and CRM capabilities, so you can build strong customer relationships and keep them coming back. 

Plus, with its comprehensive reporting features, you can get valuable insights into your sales performance and inventory status, helping you plan and manage your business like a pro.

In short, Jewel360 takes care of the details so you can focus on what you do best — creating beautiful jewelry and providing top-notch service.

Pricing: You can customize your jewelry POS system to fit your specific needs. Contact Jewel360 for custom pricing details.

The Edge

The Edge is a powerful POS system crafted to meet the unique needs of jewelry retail. It offers detailed inventory management, sales tracking, and CRM, ensuring you have all the tools you need to keep your business running smoothly.

A standout feature is its appraisal management, which helps you efficiently manage and store appraisal records. The Edge also includes repair tracking, so you can monitor and manage repair orders from start to finish with ease.

On top of that, The Edge provides advanced reporting tools that give you in-depth analytics on sales, inventory, and customer behavior. This helps you fine-tune your business operations for maximum efficiency. Plus, with built-in marketing tools, you can promote your store and engage with customers effectively.

Pricing: The Edge system for a single store starts at $4,600, with costs rising significantly based on the number of stores or POS terminals you need.

Lightspeed

Lightspeed offers a wide range of tools designed to meet the needs of jewelry retailers. Its advanced inventory management includes batch and lot tracking, which is perfect for keeping tabs on valuable gemstones and metals. With built-in CRM, you can easily manage customer relationships, track sales, and run marketing campaigns. If you have multiple store locations, Lightspeed’s multilocation management is a great fit.

It also integrates smoothly with online sales channels, ensuring your e-commerce and in-store operations stay in sync. Plus, the advanced reporting features provide valuable insights into sales trends and overall efficiency, helping you make smart decisions for your business.

Pricing: Plans start at $89 per month per register. Additional features and integrations may incur extra costs.

RetailEdge

RetailEdge is a versatile POS system ideal for small to medium-sized jewelry retailers. It offers comprehensive features such as inventory management, sales reporting, and customer tracking. RetailEdge also provides repair and appraisal management, which is essential for jewelry stores that offer these services.

The system includes customizable pricing options and detailed sales analytics to help you make informed business decisions. Multilocation support is available for businesses with multiple stores, and it integrates with QuickBooks and other third-party software for streamlined accounting and financial management.

Pricing: Contact RetailEdge for pricing details.

These POS systems offer the features jewelry store owners need to track inventory, manage repairs and appraisals, handle custom orders, and deliver excellent customer service. Take the time to review them carefully, and consider scheduling demos to find the best fit for your store’s specific needs.

Jewel360: All the Jewelry Store POS Features You Need

Jewel360 stands out as a complete solution tailored specifically for jewelry stores, offering everything you need to manage and grow your business efficiently. With detailed inventory management, you can easily keep track of gemstones, metals, and all your unique pieces — including lab-grown versus natural diamonds, custom orders, and consignment items.

The system seamlessly integrates with appraisal and repair services, so you can manage everything from custom orders to repair tracking without juggling multiple software solutions. Automated workflows and organized recordkeeping save time and reduce the risk of errors, letting you focus on providing excellent customer service.

Jewel360’s powerful CRM features help you build and nurture strong customer relationships, turning one-time buyers into loyal repeat clients. You also have access to detailed reporting and analytics, so you can track sales trends, manage inventory turnover, and make informed business decisions with confidence.

Here’s the bottom line: Jewel360 brings all the essential features a jewelry store needs into one user-friendly platform, so you can focus on creating stunning pieces and delivering exceptional service, rather than getting bogged down by operational complexity.

Why not see it for yourself? Use our Build and Price tool today to discover how it can transform your jewelry store’s operations and give you exactly what you need to grow your business efficiently.