6 Top Retail Jewelry Software Providers [Features + Pricing]

If you aren’t using a point of sale (POS) system designed specifically for jewelry stores, you’re missing out. 

Still, 32% of small businesses don’t use POS software — and while that might not sound like a huge number, consider that there are over 34 million small businesses in the U.S. A recent poll by Small Business Majority found that 55% of business owners who don’t use a POS system felt it wasn’t necessary for their business. 

But as a jewelry store owner, trust us — you need the right retail jewelry software. Precious gems are too valuable to risk losing track of.

If you're thinking about upgrading or switching your current system, this blog will highlight six of the best retail jewelry software options. We’ll shine a light on their standout features, pricing, and user reviews to help you find the perfect retail jewelry software for your store.

Let’s get started.

Must-Have Features of Retail Jewelry Software

When it comes to choosing your jewelry POS system, think of it as picking out the perfect diamond. Sure, a diamond is one type of stone — but there’s a variety in terms of cuts, colors, clarities, and carats. 

Not all diamonds are the same, and neither are POS systems. Each one comes with its own set of features, and finding the right one for your jewelry store depends on what fits your needs. Here’s a look at the must-have features you’ll want in retail jewelry software to keep your business shining.

Customization

Each piece of jewelry is unique, and so is every jewelry store. This is why your POS system needs to be customizable to fit your specific needs. From adjusting pricing rules for custom designs to creating branded receipts or generating reports that work for your store, having the flexibility to tweak the system makes your life easier. 

Whether you're a high-end jeweler or a family-owned boutique, customization ensures that your POS system truly reflects your business.

Inventory Management (+ Gemstone Management)

When you're dealing with precious stones, metals, and intricate designs, managing your inventory becomes even more detailed. Your POS system should help you track not just finished pieces, but individual components like diamonds, gemstones, settings, and raw materials. Features like real-time stock updates, detailed gemstone tracking (including cut, color, clarity, and carat), and barcode scanning helps you stay on top of your inventory.

Related Read: Jewel360 Works with GIA for Gemstone Inventory Tracking

Customer Relationship Management

People often spend large amounts of their hard-earned money at your jewelry store, so building and nurturing these relationships is the primary way you’ll build a loyal customer base. 

Would you just hand over thousands of dollars to any Joe Schmoe? Your POS system should have customer relationship management (CRM) capabilities to store valuable customer information — like purchase history, special requests, and preferences — so you can offer personalized service. Whether it's special discounts for anniversaries, birthday offers, or reminders for custom orders, CRM tools help foster loyalty and encourage repeat business.

Security & Compliance

When handling valuable items, security is non-negotiable. Your POS system must include secure payment processing, encryption, and protection for sensitive customer data. 

Since jewelry stores often deal with large transactions, look for a system that supports PCI compliance to protect against fraud. Additionally, user access controls are crucial to prevent unauthorized users from accessing confidential info. Security is vital — not just for your customers, but for your store’s reputation, too.

Jewelry-Specific Reporting & Analytics

You need a POS system that goes beyond standard sales reports and gives you insights into the performance of your jewelry inventory. Jewelry-specific reports — like tracking which designs or gemstones are selling the best, how fast items are turning over, and understanding seasonal trends — can help you plan your purchasing and marketing strategies. Understanding what’s popular and when it’s in demand helps you make smarter business decisions and increases profitability.

Multilocation Support

If you’re managing more than one jewelry store, your POS system should be able to centralize all your operations. You need the ability to track inventory, sales, and customer data across multiple locations. A cloud-based system helps manage stores in different cities or even just a few branches in one area. Check on the status of your sales or see repair requests from anywhere.

Repairs & Custom Order Tracking

Jewelers often deal with custom orders, repairs, and special requests that need to be tracked separately from standard inventory. In slow-selling seasons, repairs are how jewelers bolster their income. 

Your POS should allow you to manage special orders, repairs, and layaways, making it easy to track items that are in the workshop, out for engraving, or being fitted with a new stone. Having the ability to note customer preferences, order details, and repair progress helps you stay on top of each personalized piece.

By focusing on these features, you'll be able to select a jewelry POS system that helps streamline your operations, track high-value inventory, and offer top-notch customer service. 

Related Read: A Complete Checklist of Jewelry Repair Tools for Your Small Business

How To Choose the Right Retail Jewelry Software

Now that you know what features to look for, here’s how to choose the best POS system for your jewelry store. Consider these factors:

• Budget: Retail jewelry software can vary in price, so it’s important to set a budget. Look for a system that fits within your budget, but still offers the features you need to run your store smoothly.
• Support: You want a POS system with reliable customer support. Whether it’s troubleshooting or getting help during busy periods, good support makes a huge difference when you need it most.
• Scalability: As your business grows, your POS system should be able to keep up. Find software that grows with you as you add more locations, inventory, or features.

By keeping your jewelry store’s needs, budget, and growth in mind, you can pick the right system to support your business now and in the future.

Now that you have a clear understanding of the features you need and how to choose the right software, let’s look at six top retail jewelry software providers that could be a perfect fit for your store.

1. Jewel360

Jewel360 is a comprehensive POS system designed specifically for the jewelry industry. It covers everything from inventory management to customer relationship tools to multilocation support. This all-in-one system is crafted to meet the unique needs of jewelers, helping you streamline daily operations and elevate your customer service.

Standout features:

• Inventory management: Keep track of high-value jewelry and raw materials with real-time updates and barcode scanning.
• CRM integration: Easily track customer purchase history, preferences, and special requests to offer personalized services.
• Multilocation support: Manage inventory, sales, and customer data across multiple stores seamlessly, all from a centralized system.
• Customizable reporting: Generate detailed, customized reports tailored to your jewelry store’s specific needs and goals.
• Product and customer merging: Eliminate duplicate product listings and customer records to streamline both inventory and customer management.
• Repair completion tracker: Track the progress and completion of repairs, making it easier to manage customer items being worked on.
• Dynamic cost price adjustment: Automatically adjusts cost prices based on criteria like supplier changes or market demand, helping you manage margins and pricing strategies dynamically.
• Website builder: Create and manage e-commerce websites to expand sales channels online.
• Bundles and pricing by region: Create product bundles and set region-specific pricing to tailor your offerings to different markets or customer segments.

Pricing: Contact for custom pricing.

Reviews:

“Two big things stand out for us. First, customer service. Whenever we have an issue we can almost immediately get a response from their team. Often with a dedicated person and a phone call that solves our problem. Secondly, we have been able to take our business to the next level using their software. Our website is fully linked to the physical store, and we can check our full system from anywhere.” — Sagan 

2. Lightspeed

Lightspeed is a powerful POS solution that can meet the demands of jewelry retailers. If you have a single store or multiple locations, Lightspeed gives you the tools to manage your inventory, track customer relationships, and scale your business. 

Standout features:

• Inventory management: Efficiently track stock levels, sales, and purchases in real time, ensuring that high-value jewelry is always accounted for.
• Customer tracking: Maintain detailed customer profiles, including purchase history and preferences, to offer personalized service.
• Third-party integrations: Easily integrate with e-commerce platforms, accounting systems, and more to provide flexibility in your business operations.
• Multistore support: Manage multiple locations from a single dashboard, allowing you to centralize operations without any hassle.
• Reporting & analytics: Get insights into sales performance and customer behavior to make data-driven decisions that boost profitability.
• Inventory adjustments: Automatically adjust stock levels to match returns, repairs, and sales, keeping your records accurate.

Pricing: Lightspeed starts at $89 per month, with prices increasing based on the number of users and additional features.

Reviews:
“My rep FX is amazing to work with but I feel when I send note to Support it takes forever. When you need help you usually need it right then, you cant wait to put in a request and get an answer 3 days later.” — Tara Atkins

3. The Edge for Jewelers

The Edge for Jewelers is designed specifically for jewelry retailers, offering comprehensive inventory management and customer tracking to meet the unique needs of the industry. It's a great choice for businesses that handle custom orders and repairs.

Standout features:

• Special order management: Track customizations, repairs, and orders for special pieces seamlessly, ensuring customer satisfaction.
• CRM tools: Build stronger customer relationships by tracking detailed purchase histories and preferences.
• Repair tracking: Easily manage jewelry repairs and track service orders to streamline your operations.
• Customizable reporting: Generate tailored reports to analyze your jewelry store’s sales, inventory, and customer data.
• Inventory management: Keep track of high-value inventory with real-time updates and barcode scanning.

Pricing: Pricing for a single store starts at $4,600 for a complete system. The price increases the more locations you have.

Reviews:
“Edge allows you to be easily connected with phone numbers and emails to send receipts, take payments and follow up with customers.

Easily send automatic review invites upon checkout makes it hassle-free. Keeping track of customer history and past jobs is super simple while going through the customer's activity. Everything is labeled well and easy to navigate.” — Ben K. 

4. Crystal POS

Crystal POS stands out for its user-friendly design and flexibility, making it a great choice for jewelry retailers who want an easy-to-navigate system without compromising on key features. It’s a reliable option, especially for smaller stores that need simplicity and efficiency without the extra complexity.

Standout features:

• Inventory management: Track stock levels and sales in real time to ensure that your jewelry items are always accounted for.
• Customer tracking: Maintain detailed customer profiles and purchase histories to build lasting relationships and personalize service.
• Customizable reports: Generate tailored reports that meet your business needs, from sales analysis to inventory management.
• Ease of use: Benefit from an intuitive interface that minimizes training time, making it an excellent choice for smaller stores or those with limited tech experience.

Pricing: Contact for custom pricing.

Reviews:

“We used to use three or four different platforms or programs to do one thing. Now, we can do it with only Crystal, whether it’s from bringing up a sale, following up on a service, or producing an appraisal, emailing a client, or checking availability on an item, we can do it all from one place.” — Antoine Abeddy 

5. CaratIQ

CaratIQ offers a sophisticated jewelry POS solution with real-time analytics, inventory tracking, and customer management features. 

Standout features:

• Advanced pricing management: Optimize pricing based on demand, cost, and margins to ensure maximum profitability.
• Inventory management: Track stock levels with detailed reporting to ensure all high-value items are accurately accounted for.
• Customer management: Maintain a record of customer behavior and preferences to offer personalized services and take customer loyalty up a notch.
• Real-time analytics: Get insights into sales trends and performance, so you can make data-driven decisions that improve your store’s success.

Pricing: Pricing starts at $300 per month, and increases as you add more features.

Reviews:
“The customizable inventory fields feature allows us to tailor our inventory management to our unique needs. The inventory as an adjustment feature has simplified our inventory management process and reduced errors.” — Emily Chen

6. Pavilion

Pavilion is designed for jewelry retailers looking for a simple yet effective POS system. It’s a great option for smaller stores that need essential features without all the bells and whistles. 

Standout features:

• Inventory management: Easily track stock levels and update inventory to ensure your jewelry stock is always accurate.
• Sales tracking: Monitor performance and sales trends over time to identify patterns and make smarter business decisions.
• Customer relationship tools: Maintain a history of customer purchases and interactions to improve satisfaction and build loyalty.
• Accounting integrations: Seamlessly integrate with accounting software for efficient and streamlined financial tracking.

Pricing: Pricing starts at $199 per month, and increases based on additional users and locations.

Reviews:
“Pavilion has completely transformed the way we do business and I couldn't be happier with the results. The modern interface is very intuitive to use, and having access to it from anywhere instead of just from our office is a game changer.” — Gil Maor

Choose Jewel360 for All Your Jewelry Store Needs

Jewel360 is the ultimate choice for jewelry store management — our all-in-one POS solution offers a comprehensive solution to handle everything from inventory to customer relationships with ease. 

Its powerful features and scalable options make it perfect for both small businesses and growing operations. So, whether you're managing high-value pieces or custom orders, Jewel360’s intuitive design and flexible pricing ensure a seamless experience. 

Ready to see how it works? Schedule your free demo today!