Trying to decide between Pavilion ERP and Jewel360? Here's what you need to know about their features, pricing, onboarding, and support.
*If you encounter inaccuracies or require updates, please contact us.
Cloud-based POS systems let you manage your store from any internet-connected device.
Built-in inventory management features help you track every piece of jewelry accurately. Your system should help you manage serial numbers, certificates, and bulk materials with ease.
RFID offers faster, more accurate physical counts and real-time tracking for high-value showcase inventory.
Understanding your clients is key to jewelry store success, and your POS system should include a powerful CRM suite to help you track key information about each customer.
Your POS system should make staying in touch with your loyal customers a breeze.
If you offer repairs or custom pieces, you need a POS system with built-in work order tracking. This feature simplifies the intake, tracking, and pickup processes — reducing stress on your end and ensuring customer satisfaction.
Layaway programs allow customers to pay for a piece over weeks or months with an initial deposit, while special financing involves contracting a third-party lender or using in-house credit to offer payment plans.
Your POS system should help you appraise pieces, manage certificates, and facilitate trade-ins for a smooth customer experience. Precious metal calculations, market rate analysis, and trade-in credit management are all essential features if you purchase estate pieces or scraps.
E-commerce helps you expand beyond the brick and mortar space and reach customers online. Even if you don't sell online, a well-designed website with your product catalog can help you attract new shoppers.
Understanding what's selling, what's sitting, and who's buying is crucial for jewelry store success. Your POS system should give you the data you need to make informed decisions and boost your profitability.
Multiple locations add complexity — inventory transfers, consolidated reporting, and keeping everything in sync.
Tracking each of your employees' sales and earned commission can be tough — which is why you should rely on your POS system to do the calculations.
A POS system with jewelry insurance integration lets you sell protection and care plans right at the point of sale — boosting your bottom line and ensuring that customers' pieces stay beautiful for years to come.
Cloud-based POS systems let you manage your store from any internet-connected device.
Cloud-based POS systems let you manage your store from any internet-connected device.
Built-in inventory management features help you track every piece of jewelry accurately. Your system should help you manage serial numbers, certificates, and bulk materials with ease.
RFID offers faster, more accurate physical counts and real-time tracking for high-value showcase inventory.
Understanding your clients is key to jewelry store success, and your POS system should include a powerful CRM suite to help you track key information about each customer.
Your POS system should make staying in touch with your loyal customers a breeze.
If you offer repairs or custom pieces, you need a POS system with built-in work order tracking. This feature simplifies the intake, tracking, and pickup processes — reducing stress on your end and ensuring customer satisfaction.
Layaway programs allow customers to pay for a piece over weeks or months with an initial deposit, while special financing involves contracting a third-party lender or using in-house credit to offer payment plans.
Your POS system should help you appraise pieces, manage certificates, and facilitate trade-ins for a smooth customer experience. Precious metal calculations, market rate analysis, and trade-in credit management are all essential features if you purchase estate pieces or scraps.
E-commerce helps you expand beyond the brick and mortar space and reach customers online. Even if you don't sell online, a well-designed website with your product catalog can help you attract new shoppers.
Understanding what's selling, what's sitting, and who's buying is crucial for jewelry store success. Your POS system should give you the data you need to make informed decisions and boost your profitability.
Multiple locations add complexity — inventory transfers, consolidated reporting, and keeping everything in sync.
Tracking each of your employees' sales and earned commission can be tough — which is why you should rely on your POS system to do the calculations.
A POS system with jewelry insurance integration lets you sell protection and care plans right at the point of sale — boosting your bottom line and ensuring that customers' pieces stay beautiful for years to come.
Cloud-based POS systems let you manage your store from any internet-connected device.
Switching POS systems is disruptive.
The right support shortens the learning curve and gets you back to selling faster.
Pavilion provides guided onboarding and ongoing support for its core POS and ERP system, including setup assistance, data migration guidance, and training resources tailored to jewelry retail workflows.
Because Pavilion integrates with third-party platforms such as WooCommerce, Mailchimp, and external payment processors, troubleshooting issues related to those integrations may sometimes require coordination with the respective vendors.
While Pavilion supports the connection and configuration of these tools, resolution of platform-specific technical issues may involve working across multiple providers depending on the source of the problem.
Jewel360 offers structured onboarding and ongoing support across our POS, inventory, repair workflows, customer engagement tools, and integrated payment features. Because many of these capabilities are built directly into the platform, support is typically centralized within a single system.
Unlimited phone and email support is included on all plans. Users consistently highlight the responsive, personal touch of our support team.
