Lightspeed is one of the bigger names in retail POS, with strong omnichannel tools and a large supplier network.
Jewel360 is purpose-built for jewelry retail, with serialized inventory, repair management, and vendor integrations designed for how jewelers actually work.
But they're built for different kinds of stores. Here's the full breakdown.
Last updated: March 2026
*If you encounter inaccuracies or require updates, please contact us.
Cloud-based software lets you access your store from anywhere, at any time.
Getting locked into a multi-year contract limits your flexibility.
Every piece of jewelry in your store is unique. Your POS needs to track each item individually.
Repairs and custom orders are a significant revenue stream for most jewelry stores. Managing them well keeps customers coming back.
Appraisals generate revenue and build trust. Managing certificates and valuations efficiently matters.
Direct connections to your suppliers keep pricing current and ordering simple.
Buying estate jewelry, handling scrap, and managing consignment pieces are daily operations for many jewelers.
Selling online and in-store from a single system keeps inventory accurate and operations streamlined.
Your best customers come back for anniversaries, birthdays, and milestones. Knowing their preferences and history matters.
Jewelry sales teams run on commission. Accurate tracking motivates your team and ensures fair compensation.
Connecting your POS to accounting, insurance, and marketing tools saves time and reduces errors.
High-ticket jewelry purchases often need flexible payment options.
Knowing what's selling, what's sitting, and where your margins are strongest helps you make better buying decisions.
Your customers pay in different ways. Your POS needs to accept all of them.
Cloud-based software lets you access your store from anywhere, at any time.
Getting locked into a multi-year contract limits your flexibility.
Every piece of jewelry in your store is unique. Your POS needs to track each item individually.
Repairs and custom orders are a significant revenue stream for most jewelry stores. Managing them well keeps customers coming back.
Appraisals generate revenue and build trust. Managing certificates and valuations efficiently matters.
Direct connections to your suppliers keep pricing current and ordering simple.
Buying estate jewelry, handling scrap, and managing consignment pieces are daily operations for many jewelers.
Selling online and in-store from a single system keeps inventory accurate and operations streamlined.
Your best customers come back for anniversaries, birthdays, and milestones. Knowing their preferences and history matters.
Jewelry sales teams run on commission. Accurate tracking motivates your team and ensures fair compensation.
Connecting your POS to accounting, insurance, and marketing tools saves time and reduces errors.
High-ticket jewelry purchases often need flexible payment options.
Knowing what's selling, what's sitting, and where your margins are strongest helps you make better buying decisions.
Your customers pay in different ways. Your POS needs to accept all of them.
Switching POS systems can feel overwhelming. The right support shortens the learning curve and gets you back to selling faster.
Lightspeed provides live onboarding sessions for new customers, with self-service resources including a help center, community forum, and knowledge base.
Support is available 24/7 by phone, chat, and email on all plans.
That said, the support team handles every type of Lightspeed customer, from bike shops to restaurants to golf courses.
Multiple reviewers report declining support quality, with wait times exceeding an hour for phone support and complex issues bouncing between departments. One longtime customer (11 years, originally on ShopKeep before Lightspeed acquired it) reported switching POS systems after the support experience deteriorated.
Every Jewel360 customer gets paired with a Customer Success Manager who runs point on the entire transition — configuring hardware, training your team, and importing your existing inventory.
The support staff works exclusively with jewelry stores, which means they understand the difference between a memo shipment and a consignment piece without you having to explain it.
That matters when your inventory import involves thousands of serialized pieces with stone attributes, GIA certificates, and vendor catalog data. Jewel360's team migrates that data for you and sets up your workflows — repairs, consignment, and vendor ordering — before you go live.
Phone and email support stays unlimited on every plan, with no tiered access or seasonal wait times.
