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CRM software
for jewelry stores

Turn first-time buyers into lifelong regulars with customer relationship management (CRM) software built specifically for jewelry retail.

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With Jewel360, your POS does the marketing for you

Jewel360 uses your POS data to drive marketing campaigns that are always personal, timely, and effective. Here’s how it works:

Segment customers

Use purchase, repair, and preference data to send the right message to the right person, every time.

Trigger campaigns

Fire emails and text messages when an order is ready, a birthday arrives, or a favorite item goes on sale. 

Personalize offers

Deliver coupons, reminders, and loyalty rewards based on each customer's purchase history.

Sync online and in-store activity

Keep marketing accurate and up to date by connecting every e-commerce and in-store transaction.

With Jewel360, your POS does the marketing for you

Jewel360 uses your POS data to drive marketing campaigns that are always personal, timely, and effective. Here’s how it works:

1. Segment customers

Use purchase, repair, and preference data to send the right message to the right person, every time.

2. Trigger campaigns

Fire emails and text messages when an order is ready, a birthday arrives, or a favorite item goes on sale.

3. Personalize offers

Deliver coupons, reminders, and loyalty rewards based on each customer’s purchase history. 

4. Sync online and in-store activity

Keep marketing accurate and up to date by connecting every e-commerce and in-store transaction. 

Jewelry store CRM software
that remembers every detail

Every customer has a story. Jewel360’s jewelry CRM software helps you remember it. 

Anticipate every need, stay connected between visits, and make sure your jewelry store is always their first call.

Customer profiles

Every customer at a glance

Go beyond a name and email. Store purchase history, preferences, ring sizes, and anniversaries — everything you need to make every interaction feel personal.

  • Full purchase and repair history
  • Birthdays and anniversaries
  • Style preferences, sizing, and metal or stone favorites
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Purchase history
and order tracking

Every transaction right at your fingertips

Jewel360 automatically logs every purchase, repair, and special order so your staff always has the full picture, whether they’re following up or recommending the perfect next piece.

  • Accessible from any device, anywhere
  • Repair ticket history and status tracking
  • Complete transaction and deposit records
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Customer notes
and preferences

The details that build loyalty

Log preferences, personal moments, and key details so every customer feels like your most valued regular, no matter who helps them.

  • Visible notes for your whole team
  • Real-time sync across locations
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Reporting and
customer analytics

Data-driven decisions for a stronger bottom line

Know who your best customers are, what they’re buying, and when they’ll return. Fine-tune your marketing, optimize inventory, and spot your highest-value relationships.

  • Purchase trends by category and season
  • Top customer reports by spend and frequency

 

Multilocation
customer management

One CRM for all store locations

Jewel360 keeps customer data synced across every location. A customer recognized downtown is recognized everywhere.

  • Scalable as you grow
  • Centralized records across all locations
  • Cross-location purchase and repair history
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Jewel360 is more than jewelry CRM software

Jewel360 brings your entire jewelry store operation into one platform, so your CRM works hand-in-hand with everything else you do.

Point of sale (POS)

Every sale, repair, and special order feeds directly into the customer’s CRM profile. 

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Marketing tools

Turn CRM data into targeted email and SMS campaigns that drive traffic and repeat sales. 

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Inventory management

Connect customer preferences to your stock so you always have what they want.
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E-commerce website

Customers who shop online are tracked in the same CRM as your in-store buyers. 

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Reporting & analytics

Surface your most valuable customer relationships and act on them.

 

Thousands of jewelers
nationwide rely on Jewel360

Hear the stories of real small business owners who chose to modernize their jewelry stores.

"With Jewel360, even when we’re not in the office, we can access the store through the cloud."

Garret Wilkes

Bench Jeweler | Reigning Jewels Fine Jewelry

"The Jewel360 staff were the people that saved us."

Elizabeth Schroeder

Owner | Pretty in Patina

"Jewel360 transformed our business...
it's our store's new foundation."

Brooke Zangerl

Graduate Gemologist | Manager of First People's Jewelers

"Jewel360 ties everything together. As a jewelry point of sale system, it just makes sense."

Sarah Bond Turner

CAD Designer at K Bond Jewelers

"It's easy to use, easy to learn, and the most efficient POS system I've used for jewelry stores."

Meghan Proctor

Owner of Hubbell Proctor Design

FAQs: Jewelry CRM software

What is jewelry CRM software?

Jewelry CRM software gives retailers a centralized system to track customer information, purchase history, and preferences. It’s built for the relationship-driven nature of jewelry retail, where personalized service is what keeps customers coming back. 

How is Jewel360’s CRM different from a generic CRM tool?

Unlike generic CRMs, Jewel360 is built specifically for jewelers. It understands repair tickets, ring sizes, stone preferences, and special orders out of the box. It also connects natively to your POS system, inventory, and marketing tools, so customer data flows automatically. 

Can I track a customer’s full purchase and repair history in Jewel360?

Yes. In Jewel360, every sale, repair, and special order is automatically logged to the customer’s profile and accessible instantly from any device. 

Can I email and text customers directly from Jewel360’s CRM?

Yes. Jewel360 lets you send individual messages and automated campaigns directly from the platform, like repair notifications, birthday greetings, and promotional offers. 

Does Jewel360’s jewelry CRM support multiple store locations?

Yes. Customer profiles, purchase history, and communication records are centralized across every location, so any staff member can deliver consistent, personalized service no matter where the customer originally shopped. 

Ready to build stronger
customer relationships?

See how Jewel360’s jewelry CRM software can help your store grow repeat sales, increase loyalty, and make every customer feel like a regular.

Schedule a demo