Luxe Software and Jewel360 both pitch themselves as a single platform for running an independent jewelry store.
They both run in the cloud, bundle POS with CRM and inventory, and promise to replace whatever legacy system you're on today.
The differences show up in pricing transparency, jewelry-specific feature depth, and how much of a track record you're betting on.
Last updated: May 2026
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Every piece in your store is unique. Your POS needs to track each item individually with its specific attributes, location, and certification.
Repairs and custom work are a meaningful slice of revenue for most jewelry stores, and tracking each ticket from intake to pickup is non-trivial.
Direct connections to Stuller for catalog ordering and Geller's Blue Book for repair pricing keep your operations tight.
Appraisals build trust, generate revenue, and help your customers protect their investment with insurance providers.
Buying estate jewelry, handling scrap, and managing buybacks are daily operations for many jewelers.
Selling online and in-store from a single system keeps inventory accurate and prevents double-bookings on one-of-a-kind pieces.
High-ticket jewelry sales often need a payment plan. Your POS should track deposits, installments, and outstanding balances without spreadsheets.
Your best customers come back for anniversaries, birthdays, and milestone purchases. Their preferences and history should be one click away.
Running multiple locations means tracking inventory transfers, store-level performance, and tailored permissions per site.
Staying in front of customers between visits drives repeat business. Email, SMS, and direct mail all play a role in jewelry retail.
Every piece in your store is unique. Your POS needs to track each item individually with its specific attributes, location, and certification.
Repairs and custom work are a meaningful slice of revenue for most jewelry stores, and tracking each ticket from intake to pickup is non-trivial.
Direct connections to Stuller for catalog ordering and Geller's Blue Book for repair pricing keep your operations tight.
Appraisals build trust, generate revenue, and help your customers protect their investment with insurance providers.
Buying estate jewelry, handling scrap, and managing buybacks are daily operations for many jewelers.
Selling online and in-store from a single system keeps inventory accurate and prevents double-bookings on one-of-a-kind pieces.
High-ticket jewelry sales often need a payment plan. Your POS should track deposits, installments, and outstanding balances without spreadsheets.
Your best customers come back for anniversaries, birthdays, and milestone purchases. Their preferences and history should be one click away.
Running multiple locations means tracking inventory transfers, store-level performance, and tailored permissions per site.
Staying in front of customers between visits drives repeat business. Email, SMS, and direct mail all play a role in jewelry retail.
Switching POS systems means migrating your serialized inventory, reconfiguring workflows, and retraining your team.
The quality of onboarding determines how painful that transition is.
Luxe advertises a "white-glove" data migration service that handles the transition from legacy systems.
The team's background spans DoorDash, Affirm, Yelp, Capsule, and Outvoice, signaling strong product and engineering chops in consumer tech.
There is no published onboarding timeline, no public knowledge base, and no documented support hours or channels on the homepage. You'll need to ask during the sales conversation.
For ongoing support, Luxe is a 25-person company by venture standards (early Series Seed). That can mean responsive, founder-led customer success. It can also mean smaller teams, fewer support hours, and a thinner self-service knowledge base. Worth asking directly.
A dedicated Customer Success Manager runs the implementation: hardware setup, staff training, and the data migration, which usually decides whether a launch goes smoothly.
That migration covers the things jewelry stores tend to break on — serialized inventory with stone attributes, GIA certificates, repair history, vendor catalogs, and consignment tracking — handled as a known process rather than a discovery exercise.
Average go-live is 6 to 8 weeks, with expedited timelines for stores that need to switch faster.
Once you're live, a searchable knowledge base covers the self-service questions, and live phone support on every plan covers the rest, so your team isn't waiting on a callback in the middle of a Saturday rush.
