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WJewel vs. Jewel360:
A side-by-side look for jewelry store owners

WJewel and Jewel360 are both well-regarded jewelry platforms. WJewel is a 40-year-old all-in-one that serves retailers, wholesalers, and manufacturers.

Jewel360 focuses on independent jewelry retail, with a direct Stuller integration and published pricing.

Which is the best jewelry POS for your store?

Last updated: April 2026

jewelmate vs jewel360

At a glance:
WJewel vs. Jewel360

All-in-one jewelry software spanning retail, wholesale, and manufacturing

WJewel

WJewel has been building jewelry software since 1987.

It covers POS, repairs, inventory, CRM, and accounting across four tiers: Starter, Standard, Professional, and Elite.

The platform supports RFID, multi-location management, serialized inventory, and Shopify integration.

The tradeoff: serialized inventory, multi-store, and the mobile app are all locked to the Elite plan.

Pricing isn't published on their site, and billing requires six months paid in advance before converting to month-to-month.

Purpose-built POS for independent jewelry retailers

Jewel360

Jewel360 was designed around the workflows jewelry stores run every day: serialized inventory with GIA integration, repair and custom order tracking with automated notifications, built-in appraisals, and direct integrations with Stuller, Geller's Blue Book, and Jewelers Mutual.

Plans start at $199/month with unlimited users and unlimited products.

Every plan includes a dedicated Customer Success Manager, a full knowledge base, and live phone support.

WJewel: Pricing

Hardware

WJewel runs on PC, Mac, and tablets. Hardware (terminals, scanners, RFID readers, and receipt printers) is sold separately.

WJewel will recommend and quote hardware during the sales process.

Software

WJewel offers four tiers: Starter, Standard, Professional, and Elite. No retail pricing is published on the website; quotes require a demo or sales call.

The only published figure is from the wholesaler pricing page, which lists a $200/month lease or a $6,500 one-time purchase.

SoftwareConnect lists a starting price of $3,500 for the perpetual license. Billing requires six months paid in advance before converting to month-to-month.

Payment processing

WJewel offers integrated payment processing through a partnership with MSG Payment Systems.

Jewel360: Pricing

Hardware

Hardware — Jewel360 is cloud-based and runs on existing hardware (computers, tablets, phones). No proprietary hardware required. 

Configurations are available through the Build and Price tool, from single-station setups to multi-register builds.

Software

Jewel360 starts at $199/month for the Startup plan, which includes the core POS, customer management, unlimited users and products, a native website, and e-commerce fulfillment.

Serialized inventory, repair tracking, appraisals, consignment, stone management, and GIA integration are on the Core plan and above.

Core and Plus pricing is available on request.

Payment processing

Integrated payment processing is included on all plans. Rates are custom-quoted based on your volume and business profile.

What a jewelry store actually pays

WJewel doesn't publish retail pricing. The only pricing on their website is for the wholesale product: $200/month on a lease, or $6,500 as a one-time purchase.

SoftwareConnect lists $3,500 as a starting price for the perpetual retail license.

Either way, billing requires six months paid in advance before you can go month-to-month.

Serialized inventory — a core requirement for most jewelry stores — is locked to the Elite plan, the top tier. So are multi-store management, the mobile app, and RFID.

If you run a single-location store and need serialized tracking, you're buying into the top tier whether you need everything else on it or not.

Jewel360 starts at $199/month with unlimited users and unlimited products.

The Core plan adds the jewelry-specific tools most stores need: serialized inventory, repairs, appraisals, GIA integration, and commissions.

Every plan includes unlimited support and dedicated onboarding, with no per-user fees, no inventory caps, and no storage limits.

 

WJewel vs Jewel360:
Full feature comparison

Features marked with a* indicate that both providers offer the feature, but the winner has a meaningful advantage.
wjewel logo
Jewel360-logo
Serialized inventory management

Every piece in your store is unique. Your POS needs to track each item individually with its specific attributes.

Yes
Yes
Repair & custom order tracking

Repairs and custom orders are a significant revenue stream for most jewelry stores.

Yes
Yes
Stuller integration

A direct Stuller connection keeps your catalog current and speeds up ordering.

No
Yes
E-commerce integration

Selling online and in-store from one system keeps inventory accurate across channels.

Yes
Yes
Appraisal management

Appraisals generate revenue and build long-term trust with your customers.

Yes
Yes
Consignment & memo

Managing vendor memo inventory requires clear ownership records and return deadlines.

Yes
Yes
Layaway & special financing

High-ticket jewelry purchases often need flexible payment options.

Yes
Yes
Customer profiles & history

Your best customers come back for anniversaries, birthdays, and milestones.

Yes
Yes
Multilocation management

Running more than one store requires real-time inventory sync and centralized reporting.

Yes
Yes
Jewelers Mutual integration

Jewelers Mutual coverage is a standard part of running a jewelry store.

Yes
Yes
Transparent pricing

Knowing what you'll pay (even a starting price) before talking to sales changes how you evaluate a system.

No
Yes
wjewel logo
Jewel360-logo
Serialized inventory management

Every piece in your store is unique. Your POS needs to track each item individually with its specific attributes.

Yes
Yes
Repair & custom order tracking

Repairs and custom orders are a significant revenue stream for most jewelry stores.

Yes
Yes
Stuller integration

A direct Stuller connection keeps your catalog current and speeds up ordering.

No
Yes
E-commerce integration

Selling online and in-store from one system keeps inventory accurate across channels.

Yes
Yes
Appraisal management

Appraisals generate revenue and build long-term trust with your customers.

Yes
Yes
Consignment & memo

Managing vendor memo inventory requires clear ownership records and return deadlines.

Yes
Yes
Layaway & special financing

High-ticket jewelry purchases often need flexible payment options.

Yes
Yes
Customer profiles & history

Your best customers come back for anniversaries, birthdays, and milestones.

Yes
Yes
Multilocation management

Running more than one store requires real-time inventory sync and centralized reporting.

Yes
Yes
Jewelers Mutual integration

Jewelers Mutual coverage is a standard part of running a jewelry store.

Yes
Yes
Transparent pricing

Knowing what you'll pay (even a starting price) before talking to sales changes how you evaluate a system.

No
Yes

What do real jewelry store owners say?

WJewel reviews

WJewel has a 4.8 rating on Capterra across 72 verified reviews, with 96% positive sentiment.

Reviewers consistently praise the responsive support team, ease of use, and affordability.

The most common complaints: data import challenges during initial setup (generally resolved with vendor help) and some workflow inefficiency — one reviewer described "too many steps to finish a job."

Jewel360 reviews

Jewel360 has a 5.0 rating on Capterra and a 4.7 rating on Google, from jewelry store owners you can look up yourself.

Owners consistently highlight the jewelry-specific toolset (serialized inventory, repair tracking, Stuller integration) and the dedicated support team as reasons they made the switch.

The most common positive: the system was clearly built by people who understand jewelry retail.

The most common concern: pricing starts higher than general-purpose alternatives, though the included features offset that cost for stores that need them.

 

Onboarding & support

Migrating to a new POS system is a huge undertaking. The right support can make all the difference.

jewelmate support

WJewel

WJewel advertises "most retail stores are live in 1 business day." They also list "unlimited training and support, included, no hour caps" on all plans.

The fast go-live timeline is real, but it depends on what you're migrating and what features you need configured.

WJewel supports CSV and SQL data imports from legacy systems including The Edge, JewelMate, and Jewelry Shopkeeper.

What's not detailed publicly: what a dedicated go-live looks like, how complex jewelry inventory migration is handled at scale, or how post-launch support is structured beyond "call or email."

Jewel360

Jewel360 assigns a dedicated Customer Success Manager who handles hardware setup, software training, data migration, and inventory import.

Average onboarding takes 6 to 8 weeks, with the option to expedite for stores that need to go live faster.

Importing a serialized jewelry inventory with stone attributes, GIA certificates, and vendor catalogs isn't something you want to figure out on your own.

The Jewel360 team handles the migration and configures the system for your specific workflows — repairs, consignment, vendor integrations, and all.

Once you're live, your staff has a full knowledge base for self-service and live phone support on all plans.

jewel360 support

Which jewelry POS system
is right for your store?

WJewel and Jewel360 are both strong jewelry platforms. The real question is what kind of business you run.

WJewel makes sense if you:


  • Run a multi-function jewelry business (retail plus wholesale, manufacturing, or diamond dealing)
  • Rely heavily on consumer financing and want Affirm, Synchrony, Wells Fargo, and Sunbit all built in
  • Operate in a state that allows surcharging or dual pricing and want that configured at the POS
  • Have an established Windows or on-premise workflow you don't want to move off
  • Are comfortable committing to six months paid in advance without seeing tier pricing upfront

Jewel360 makes sense if you:


  • Run an independent jewelry retail store and want software built specifically for that business
  • Order from Stuller regularly and want direct catalog lookup instead of re-entering product data by hand
  • Need serialized inventory, repairs, and appraisals without paying for the top tier
  • Want published pricing and month-to-month billing from day one
  • Want a full knowledge base and live phone support so your staff can find answers independently
  • Prefer a fully cloud-native system accessible from any device without a mobile app upgrade

Want to see the difference?

You've read the features and seen the pricing. The best way to know if a POS system works for your store is to see it handle your products, your workflow, and your day-to-day.

Frequently asked questions

How much does WJewel cost compared to Jewel360?

WJewel does not publish retail pricing on its website.

The only figures available are from their wholesaler pricing page ($200/month lease or $6,500 one-time) and SoftwareConnect, which lists $3,500 as a perpetual license starting price for retail.

Billing requires six months paid in advance before converting to month-to-month.

Jewel360 publishes pricing starting at $199/month (Startup), with unlimited users and unlimited products on all plans.

Does WJewel include serialized inventory management?

Yes, but only on the Elite plan — the top tier.

Jewel360 includes serialized inventory with stone management and GIA integration on the Core plan, which is the second of three tiers.

If serialized tracking is a baseline requirement (and for most jewelry stores it is), Jewel360 offers it at a lower price point without requiring the top plan.

Does WJewel integrate with Stuller?

WJewel does not list Stuller as an integration on its website.

Jewel360 integrates directly with Stuller, allowing style number lookups that auto-populate images, descriptions, and current pricing.

For stores that order regularly from Stuller, this integration alone saves significant time per transaction.

Does WJewel handle jewelry repairs?

Yes. WJewel includes repair intake, photo documentation, and job bag tracking on its Starter plan.

Automated customer SMS notifications require the Professional plan. Jewel360's repair management includes job templates, automated text and email notifications, image uploads to work orders, and remote ticket management — all on the Core plan.

The key difference: Jewel360's automated customer updates come with the repair feature rather than requiring an upgrade.

What's the difference in onboarding between WJewel and Jewel360?

WJewel advertises a 1-business-day go-live for most retail stores and includes unlimited training and support.

Jewel360's onboarding runs 6 to 8 weeks and is handled by a dedicated Customer Success Manager who manages data migration, system configuration, and staff training.

The faster WJewel timeline reflects a lighter setup process; Jewel360's longer timeline reflects a more thorough migration and configuration of jewelry-specific workflows.

Does WJewel include a mobile app?

WJewel's mobile app is only available on the Elite plan.

Jewel360 is fully cloud-based and accessible from any internet-connected device — phone, tablet, or computer — without needing a specific plan tier or a dedicated app.