WJewel and Jewel360 are both well-regarded jewelry platforms. WJewel is a 40-year-old all-in-one that serves retailers, wholesalers, and manufacturers.
Jewel360 focuses on independent jewelry retail, with a direct Stuller integration and published pricing.
Which is the best jewelry POS for your store?
Last updated: April 2026
WJewel has been building jewelry software since 1987.
It covers POS, repairs, inventory, CRM, and accounting across four tiers: Starter, Standard, Professional, and Elite.
The platform supports RFID, multi-location management, serialized inventory, and Shopify integration.
The tradeoff: serialized inventory, multi-store, and the mobile app are all locked to the Elite plan.
Pricing isn't published on their site, and billing requires six months paid in advance before converting to month-to-month.
Jewel360 was designed around the workflows jewelry stores run every day: serialized inventory with GIA integration, repair and custom order tracking with automated notifications, built-in appraisals, and direct integrations with Stuller, Geller's Blue Book, and Jewelers Mutual.
Plans start at $199/month with unlimited users and unlimited products.
Every plan includes a dedicated Customer Success Manager, a full knowledge base, and live phone support.
WJewel runs on PC, Mac, and tablets. Hardware (terminals, scanners, RFID readers, and receipt printers) is sold separately.
WJewel will recommend and quote hardware during the sales process.
WJewel offers four tiers: Starter, Standard, Professional, and Elite. No retail pricing is published on the website; quotes require a demo or sales call.
The only published figure is from the wholesaler pricing page, which lists a $200/month lease or a $6,500 one-time purchase.
SoftwareConnect lists a starting price of $3,500 for the perpetual license. Billing requires six months paid in advance before converting to month-to-month.
WJewel offers integrated payment processing through a partnership with MSG Payment Systems.
Hardware — Jewel360 is cloud-based and runs on existing hardware (computers, tablets, phones). No proprietary hardware required.
Configurations are available through the Build and Price tool, from single-station setups to multi-register builds.
Jewel360 starts at $199/month for the Startup plan, which includes the core POS, customer management, unlimited users and products, a native website, and e-commerce fulfillment.
Serialized inventory, repair tracking, appraisals, consignment, stone management, and GIA integration are on the Core plan and above.
Core and Plus pricing is available on request.
Integrated payment processing is included on all plans. Rates are custom-quoted based on your volume and business profile.
WJewel doesn't publish retail pricing. The only pricing on their website is for the wholesale product: $200/month on a lease, or $6,500 as a one-time purchase.
SoftwareConnect lists $3,500 as a starting price for the perpetual retail license.
Either way, billing requires six months paid in advance before you can go month-to-month.
Serialized inventory — a core requirement for most jewelry stores — is locked to the Elite plan, the top tier. So are multi-store management, the mobile app, and RFID.
If you run a single-location store and need serialized tracking, you're buying into the top tier whether you need everything else on it or not.
Jewel360 starts at $199/month with unlimited users and unlimited products.
The Core plan adds the jewelry-specific tools most stores need: serialized inventory, repairs, appraisals, GIA integration, and commissions.
Every plan includes unlimited support and dedicated onboarding, with no per-user fees, no inventory caps, and no storage limits.
Every piece in your store is unique. Your POS needs to track each item individually with its specific attributes.
Repairs and custom orders are a significant revenue stream for most jewelry stores.
A direct Stuller connection keeps your catalog current and speeds up ordering.
Selling online and in-store from one system keeps inventory accurate across channels.
Appraisals generate revenue and build long-term trust with your customers.
Managing vendor memo inventory requires clear ownership records and return deadlines.
High-ticket jewelry purchases often need flexible payment options.
Your best customers come back for anniversaries, birthdays, and milestones.
Running more than one store requires real-time inventory sync and centralized reporting.
Jewelers Mutual coverage is a standard part of running a jewelry store.
Knowing what you'll pay (even a starting price) before talking to sales changes how you evaluate a system.
Every piece in your store is unique. Your POS needs to track each item individually with its specific attributes.
Repairs and custom orders are a significant revenue stream for most jewelry stores.
A direct Stuller connection keeps your catalog current and speeds up ordering.
Selling online and in-store from one system keeps inventory accurate across channels.
Appraisals generate revenue and build long-term trust with your customers.
Managing vendor memo inventory requires clear ownership records and return deadlines.
High-ticket jewelry purchases often need flexible payment options.
Your best customers come back for anniversaries, birthdays, and milestones.
Running more than one store requires real-time inventory sync and centralized reporting.
Jewelers Mutual coverage is a standard part of running a jewelry store.
Knowing what you'll pay (even a starting price) before talking to sales changes how you evaluate a system.
WJewel has a 4.8 rating on Capterra across 72 verified reviews, with 96% positive sentiment.
Reviewers consistently praise the responsive support team, ease of use, and affordability.
The most common complaints: data import challenges during initial setup (generally resolved with vendor help) and some workflow inefficiency — one reviewer described "too many steps to finish a job."
Jewel360 has a 5.0 rating on Capterra and a 4.7 rating on Google, from jewelry store owners you can look up yourself.
Owners consistently highlight the jewelry-specific toolset (serialized inventory, repair tracking, Stuller integration) and the dedicated support team as reasons they made the switch.
The most common positive: the system was clearly built by people who understand jewelry retail.
The most common concern: pricing starts higher than general-purpose alternatives, though the included features offset that cost for stores that need them.
Migrating to a new POS system is a huge undertaking. The right support can make all the difference.
WJewel advertises "most retail stores are live in 1 business day." They also list "unlimited training and support, included, no hour caps" on all plans.
The fast go-live timeline is real, but it depends on what you're migrating and what features you need configured.
WJewel supports CSV and SQL data imports from legacy systems including The Edge, JewelMate, and Jewelry Shopkeeper.
What's not detailed publicly: what a dedicated go-live looks like, how complex jewelry inventory migration is handled at scale, or how post-launch support is structured beyond "call or email."
Jewel360 assigns a dedicated Customer Success Manager who handles hardware setup, software training, data migration, and inventory import.
Average onboarding takes 6 to 8 weeks, with the option to expedite for stores that need to go live faster.
Importing a serialized jewelry inventory with stone attributes, GIA certificates, and vendor catalogs isn't something you want to figure out on your own.
The Jewel360 team handles the migration and configures the system for your specific workflows — repairs, consignment, vendor integrations, and all.
Once you're live, your staff has a full knowledge base for self-service and live phone support on all plans.
WJewel and Jewel360 are both strong jewelry platforms. The real question is what kind of business you run.
WJewel does not publish retail pricing on its website.
The only figures available are from their wholesaler pricing page ($200/month lease or $6,500 one-time) and SoftwareConnect, which lists $3,500 as a perpetual license starting price for retail.
Billing requires six months paid in advance before converting to month-to-month.
Jewel360 publishes pricing starting at $199/month (Startup), with unlimited users and unlimited products on all plans.
Yes, but only on the Elite plan — the top tier.
Jewel360 includes serialized inventory with stone management and GIA integration on the Core plan, which is the second of three tiers.
If serialized tracking is a baseline requirement (and for most jewelry stores it is), Jewel360 offers it at a lower price point without requiring the top plan.
WJewel does not list Stuller as an integration on its website.
Jewel360 integrates directly with Stuller, allowing style number lookups that auto-populate images, descriptions, and current pricing.
For stores that order regularly from Stuller, this integration alone saves significant time per transaction.
Yes. WJewel includes repair intake, photo documentation, and job bag tracking on its Starter plan.
Automated customer SMS notifications require the Professional plan. Jewel360's repair management includes job templates, automated text and email notifications, image uploads to work orders, and remote ticket management — all on the Core plan.
The key difference: Jewel360's automated customer updates come with the repair feature rather than requiring an upgrade.
WJewel advertises a 1-business-day go-live for most retail stores and includes unlimited training and support.
Jewel360's onboarding runs 6 to 8 weeks and is handled by a dedicated Customer Success Manager who manages data migration, system configuration, and staff training.
The faster WJewel timeline reflects a lighter setup process; Jewel360's longer timeline reflects a more thorough migration and configuration of jewelry-specific workflows.
WJewel's mobile app is only available on the Elite plan.
Jewel360 is fully cloud-based and accessible from any internet-connected device — phone, tablet, or computer — without needing a specific plan tier or a dedicated app.