What Is the Best Retail Jewelry Software? 5 Top Providers

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Running a jewelry store requires a unique skill set.

You need to manage valuable inventory, provide personalized service to customers, find the right inventory to put on the shelves, and handle many other complex tasks. Years of experience help jewelers become more proficient in these duties, which increases their success. And as technology develops, digital systems make these tasks easier by automating items that jewelers used to do by hand.

These digital platforms, called point of sale (POS) systems, are equipped with features that track jewelry inventory, enable e-commerce, and improve customer communication. By maximizing the value of inventory, creating a great customer experience, and saving jewelers time, these systems ultimately boost sales.

But there are a variety of POS providers on the market — with so many options, it’s difficult to know which is the best retail jewelry software for your business.

In this blog, we’ll explain how a POS system helps you run your jewelry store, discuss the most essential features you need in a system, and go over the top five providers — so you can level up your business.

Let’s dive in.

Must-Have Features for Retail Jewelry Software

Modern POS systems are loaded with features to help you run your jewelry store. Some systems are designed with general features, and others have features made specifically for jewelry stores. As you search for the best retail jewelry software, look for these features.

Inventory Management

Every retail business owner knows how important inventory management is. Good inventory management keeps products turning over, while poor inventory management leads to overstock, stockouts, and lower sales.

To help you order the right amount of each jewelry item you offer, a POS system tracks it all. The right system shows you how much inventory you have, automatically adjusts when you place orders or make sales, and simplifies the process of ordering new inventory.

Business owners need to quickly pull up an item’s data to help a customer or to ring up a transaction. POS systems store detailed information about an item and use a barcode system to facilitate this — and a POS system designed for jewelry stores tracks jewelry-specific information.

Use your POS inventory manager to record information like:

Name
Price
Material
Color

A POS system also allows you to set predetermined reorder points. If you have a popular product that sells out frequently, you can set your system to automatically place a new order when stocks get low, so you never run out.

CRM

As technology advances, digital programs give businesses more control over their communications with customers. The tools and strategies businesses use to track and improve these communications are referred to as customer relationship management (CRM).

With a solid CRM system, you can:

Maintain customer purchase histories.
Answer customer service questions.
Send personalized marketing communications.

CRM strategies help you create a community of loyal customers. After a big purchase, you can send a customer a personalized email with a discount on their next buy. You can also use their customer purchase history to send them products they may be interested in. If a customer bought diamonds in the past, for example, you can send them additional diamond items.

Modern POS systems have CRM features that make it easier to implement these strategies — and even automate them.

Mobile Compatibility

When POS systems were first introduced, they were on-premise (or legacy) — which means all data was stored on an on-site server. Now, cloud-based POS systems connect to Wi-Fi and are accessed from any web-enabled device, including desktop computers, laptops, tablets, and smartphones. This allows you to check on your business while on the go.

If a customer has questions about a piece of jewelry, you can pull up its data from your phone and answer them. You can review inventory counts, place orders, or check the status of a repair — right from your phone. Make sure the POS system is cloud-based, so you can access these features.

Repair Tracking

Do you offer jewelry repair at your store? If you do, you know that this is a complex and time-consuming process. A POS system offers work order modules that organize and track the entire process. You can input all the information, access it from any of your devices, and send customers automated updates about the status of the repair.

This feature keeps this information in the system, so you can see what repair work a customer brought to your jewelry store in the past. If the same item needs additional repairs, it’s helpful to see what work has been previously done on the item.

Reporting and Analytics

The best businesses base their decisions on data. To fully understand how your business is doing, you need to understand key metrics like cost, revenue, and profit — for both individual jewelry items and your business as a whole. A POS system tracks this data and creates reports, so you can understand it and present it to others.

Understanding these key metrics helps you make better decisions as a business owner. If certain items (like diamond rings or 18k gold bracelets) are selling consistently, you know to order more of these items.

If they’re selling at a certain time of year (like Valentine’s Day), you know that’s when you need a greater supply. If there are items that aren’t selling, you know to order less of them or to stop offering them. Having clear reports lights your way towards a brighter future for your jewelry business.

E-Commerce Integration

Selling jewelry online creates an additional source of revenue and expands your customer base. Luckily, many POS systems offer tools for e-commerce.

With e-commerce tools, users can:

Access supplier catalogs.
Develop an online store.
Manage shipping.

Having your e-commerce platform and your in-store operations running from the same system creates a seamless customer experience and keeps your inventory in sync.

Customer Support

It’s crucial that the POS system you choose offers comprehensive customer support — especially as you initially set up and learn how to use the software. Before launching, make sure you and your employees are familiar with how the software works, and give yourself time to get used to the new system. Ask plenty of questions, so you clarify confusing features before you use them to help customers.

Make sure your POS provider answers your calls and quickly resolves issues. If a technical issue causes a problem with payment processing and your provider won’t pick up, you lose out on sales. Reliable customer support ensures your system stays up and running smoothly, so you keep your customers happy and maximize revenue.

Top 5 Providers of Jewelry POS Systems

Now that we’ve looked at some of the most important jewelry POS features, let’s explore the top five providers. As you compare the strengths and weaknesses of each one, think of which features are most useful at your jewelry store. The more aligned the system is with the needs of your business, the more you benefit from it.

1. Jewel360

Jewel360 is an all-in-one, cloud-based POS solution designed specifically for jewelry stores. It includes general retail features and industry-specific features to help you run your entire business.

Standout features: Jewel 360 offers inventory management, repair work orders, personalized customer support, and website design help.

Pricing: Contact for custom pricing.

2. The Edge

The Edge is a legacy POS system designed for jewelers.

Standout features: The Edge is user-friendly, offers reporting capabilities, and supports multiple stores with an emphasis on in-store operations.

Pricing: A single store with one workstation costs $4,600.

3. Crystal

Crystal is a cloud-based POS system designed for the jewelry industry.

Standout features: Crystal offers inventory management, e-commerce, custom orders, and repair management.

Pricing: Contact for custom pricing.

4. CaratIQ

CaratIQ is another cloud-based system designed for jewelry stores. The platform is focused on increasing revenue and reducing costs — and it’s a good fit for larger businesses.

Standout features: CaratIQ includes payment processing, CRM, marketing tools, and advanced price management.

Pricing: CaratIQ offers a Basic plan at $300 per month, a Professional plan at $550 per month, and a Premium plan at $800 per month.

5. Lightspeed

Lightspeed is a general retail POS solution that’s scalable for large businesses.

Standout features: Lightspeed is known for its powerful reporting features and multilocation management. It also offers inventory management, CRM, and integrates with accounting software.

Pricing: Lightspeed offers a Basic plan at $89 per month, a Core plan at $149 per month, and a Plus plan at $289 per month.

Jewel360: The Best Retail Jewelry Software

Modern POS systems are equipped with a variety of features that make running your business easier, including inventory management, data reporting, e-commerce, and CRM. But as a jewelry store owner, you also need to find a POS system whose features meet the unique needs of your business, like repair modules and access to jewelry suppliers.

The best retail jewelry software for your store is the one with the features that are most applicable to your store’s operations.

Enter: Jewel360. Our all-in-one POS solution is designed for jewelers, with all the general and industry-specific features you need to run your store. By using the tools Jewel360 offers, you can perfect your inventory strategy, create a better customer experience, and increase revenue.

To see the difference Jewel360 makes for your business, schedule a demo today!