Crystal POS is a cloud-native jewelry POS built in 2020 by a third-generation jeweler. It's modern, clean, and designed by someone who actually worked the cases.
Jewel360 is purpose-built for jewelry retail, with serialized inventory, repair tracking, native appraisals, and direct integrations with Stuller, Geller's Blue Book, and Jewelers Mutual built into the platform.
Both were designed for jewelers. Here's where they differ.
Last updated: April 2026
Every piece of jewelry in your store is unique. Your POS needs to track each item individually.
Repair jobs and custom orders are core to jewelry retail. The question is whether your POS keeps them organized or creates more work.
If you order from Stuller regularly, manual catalog updates cost time every week. An integrated POS eliminates that.
Your online store and your in-store inventory need to stay in sync. Oversells and manual reconciliation are avoidable problems.
Formal appraisals are part of the job for most jewelry stores. The right POS handles them without separate software.
Estate buying, trade-ins, and consignment each have their own pricing logic. A dedicated workflow keeps your books clean.
High-ticket purchases often come with payment plans. Your POS should track deposits and balances without a side spreadsheet.
Running more than one store means your inventory, customer data, and reporting need to stay connected across locations.
The numbers that drive reorder decisions, staffing, and marketing all live in your POS. How much you can see depends on your platform.
Manually reconciling POS data with your accounting software is a weekly time sink. A QuickBooks integration closes that gap.
GIA, ClientBook, tax automation — the connections that matter specifically to jewelry retailers.
Jewelry is a relationship business. Knowing what a customer bought, repaired, and prefers changes every conversation at the counter.
When something goes wrong mid-sale or at the end of the day, knowing how to reach someone — and when — matters more than the marketing copy suggests.
Every piece of jewelry in your store is unique. Your POS needs to track each item individually.
Repair jobs and custom orders are core to jewelry retail. The question is whether your POS keeps them organized or creates more work.
If you order from Stuller regularly, manual catalog updates cost time every week. An integrated POS eliminates that.
Your online store and your in-store inventory need to stay in sync. Oversells and manual reconciliation are avoidable problems.
Formal appraisals are part of the job for most jewelry stores. The right POS handles them without separate software.
Estate buying, trade-ins, and consignment each have their own pricing logic. A dedicated workflow keeps your books clean.
High-ticket purchases often come with payment plans. Your POS should track deposits and balances without a side spreadsheet.
Running more than one store means your inventory, customer data, and reporting need to stay connected across locations.
The numbers that drive reorder decisions, staffing, and marketing all live in your POS. How much you can see depends on your platform.
Manually reconciling POS data with your accounting software is a weekly time sink. A QuickBooks integration closes that gap.
GIA, ClientBook, tax automation — the connections that matter specifically to jewelry retailers.
Jewelry is a relationship business. Knowing what a customer bought, repaired, and prefers changes every conversation at the counter.
When something goes wrong mid-sale or at the end of the day, knowing how to reach someone — and when — matters more than the marketing copy suggests.
Migrating to a new POS system is a huge undertaking. The right support can make all the difference.
Crystal's onboarding process includes a structured setup with team support and educational resources.
The specifics, how long migration takes, whether they handle data import, what the first 30 days look like, aren't published publicly. That information comes through the sales process.
On support, Crystal's website uses "top-rated support" without specifics about hours, channels, or what's included.
For a jeweler troubleshooting a repair status issue or an end-of-day inventory discrepancy, knowing how to reach someone and when they're available matters.
Jewel360's onboarding is built around getting your specific store operational, not just installing the software.
The dedicated Customer Success Manager handles your data migration, configures the system for your workflows, including repair intake, Stuller ordering, and your pricing structure, and trains your staff before you go live.
After launch, unlimited phone and email support is included on every plan with no additional fees or tier restrictions.
The team works exclusively with jewelry stores, so questions about serialized behavior, repair stage customization, or appraisal document setup don't require explaining what a jewelry store is.
