Gem Logic and Jewel360 are both cloud-based jewelry POS platforms, but they're built for very different markets.
Gem Logic is a Belgian software company serving jewelers across North America, Europe, and Australia, with a single flat-fee plan, multi-currency support, and 28 languages.
Jewel360 is built in the US for independent jewelry retailers, with direct integrations with Stuller, Geller's Blue Book, and Jewelers Mutual on all plans.
Last updated: May 2026
Jewelry inventory doesn't reduce to SKUs and quantities. Your system must record the karat, the stones, the certificates, and the consignment status for each individual piece.
Both platforms bill repairs as a flagship workflow, but they take very different approaches to the bench.
If you order findings, mountings, or stones from Stuller routinely, a live catalog connection saves hours of manual product entry every month.
Geller's is the US repair pricing standard, and a built-in lookup is what separates a real jewelry repair workflow from a generic services module.
For a US store, the question isn't whether you'll need Jewelers Mutual. It's whether your POS makes it easy to sell coverage at the counter.
Appraisals are a service line in their own right, and the friction of generating one inside the system has a real impact on whether your team offers it.
Whether you take in scrap, run trade-up programs, or buy estate pieces, you need real-time metal pricing baked into the same screen as the sale.
Memo and consignment pieces sit on your shelves, but not on your books. The system has to keep that distinction unambiguous.
Both vendors will sell you a website or sync to one. The split is between native builders, third-party storefronts, and the payment stack underneath.
Most jewelry sales over $2,000 either go on layaway or get financed. The relevant question is which payment paths each system supports natively.
Repeat business in jewelry runs on the things a generic contact record can't capture — ring sizes, partner names, anniversary dates, and stone preferences.
If you run more than one store today — or expect to inside 18 months — the way each system charges for additional locations matters as much as the multi-store features themselves.
Bridal consultations, appraisal drop-offs, and design appointments are increasingly booked online. The two systems treat that differently.
Jewelry inventory doesn't reduce to SKUs and quantities. Your system must record the karat, the stones, the certificates, and the consignment status for each individual piece.
Both platforms bill repairs as a flagship workflow, but they take very different approaches to the bench.
If you order findings, mountings, or stones from Stuller routinely, a live catalog connection saves hours of manual product entry every month.
Geller's is the US repair pricing standard, and a built-in lookup is what separates a real jewelry repair workflow from a generic services module.
For a US store, the question isn't whether you'll need Jewelers Mutual. It's whether your POS makes it easy to sell coverage at the counter.
Appraisals are a service line in their own right, and the friction of generating one inside the system has a real impact on whether your team offers it.
Whether you take in scrap, run trade-up programs, or buy estate pieces, you need real-time metal pricing baked into the same screen as the sale.
Memo and consignment pieces sit on your shelves, but not on your books. The system has to keep that distinction unambiguous.
Both vendors will sell you a website or sync to one. The split is between native builders, third-party storefronts, and the payment stack underneath.
Most jewelry sales over $2,000 either go on layaway or get financed. The relevant question is which payment paths each system supports natively.
Repeat business in jewelry runs on the things a generic contact record can't capture — ring sizes, partner names, anniversary dates, and stone preferences.
If you run more than one store today — or expect to inside 18 months — the way each system charges for additional locations matters as much as the multi-store features themselves.
Bridal consultations, appraisal drop-offs, and design appointments are increasingly booked online. The two systems treat that differently.
Switching POS systems means migrating your serialized inventory, reconfiguring workflows, and retraining your team.
The quality of onboarding determines how painful that transition is.
Gem Logic offers a 14-day free trial with full feature access and no credit card required, plus support via email, WhatsApp, chat, and phone (EU and US lines published).
Support hours are listed as Monday to Saturday, 9 AM to 6 PM EST.
The website describes a three-step onboarding flow — an initial 30-minute call, system configuration handled by Gem Logic, and team training — but does not publish a specific timeline, a named dedicated implementation manager, or the scope of training included with the base plan.
Per the company's terms, training duration is agreed with the client and bundled into installation fees, quoted separately from the published software price.
Jewel360 assigns a dedicated Customer Success Manager who handles hardware setup, software training, data migration, and inventory import.
Average onboarding takes 6 to 8 weeks, with the option to expedite for stores that need to go live faster.
Importing a serialized jewelry inventory with stone attributes, GIA certificates, and vendor catalogs isn't something you want to figure out on your own.
The Jewel360 team handles the migration and configures the system for your specific workflows, including repairs, consignment, and vendor integrations.
Once you're live, your staff has a full knowledge base for self-service and live phone support on all plans during US business hours.
