Comparing Square and Jewel360 for your jewelry store? Here's how they stack up on serialized inventory, repair tracking, pricing, and the features independent jewelers actually need.
Last updated: February 2026
*If you encounter inaccuracies or require updates, please contact us.
Cloud-based software lets you access your store from anywhere, at any time.
Getting locked into a multi-year contract limits your flexibility.
Every piece of jewelry in your store is unique. Your POS needs to track each item individually.
Repairs and custom orders are a significant revenue stream for most jewelry stores. Managing them well keeps customers coming back.
Appraisals generate revenue and build trust. Managing certificates and valuations efficiently matters.
Direct connections to your suppliers keep pricing current and ordering simple.
Buying estate jewelry, handling scrap, and managing consignment pieces are daily operations for many jewelers.
Selling online and in-store from a single system keeps inventory accurate and operations streamlined.
Your best customers come back for anniversaries, birthdays, and milestones. Knowing their preferences and history matters.
Jewelry sales teams run on commission. Accurate tracking motivates your team and ensures fair compensation.
Connecting your POS to accounting, insurance, and marketing tools saves time and reduces errors.
High-ticket jewelry purchases often need flexible payment options.
Knowing what's selling, what's sitting, and where your margins are strongest helps you make better buying decisions.
Effective product management keeps your inventory organized and your pricing accurate.
Your customers pay in different ways. Your POS needs to accept all of them.
Cloud-based software lets you access your store from anywhere, at any time.
Getting locked into a multi-year contract limits your flexibility.
Every piece of jewelry in your store is unique. Your POS needs to track each item individually.
Repairs and custom orders are a significant revenue stream for most jewelry stores. Managing them well keeps customers coming back.
Appraisals generate revenue and build trust. Managing certificates and valuations efficiently matters.
Direct connections to your suppliers keep pricing current and ordering simple.
Buying estate jewelry, handling scrap, and managing consignment pieces are daily operations for many jewelers.
Selling online and in-store from a single system keeps inventory accurate and operations streamlined.
Your best customers come back for anniversaries, birthdays, and milestones. Knowing their preferences and history matters.
Jewelry sales teams run on commission. Accurate tracking motivates your team and ensures fair compensation.
Connecting your POS to accounting, insurance, and marketing tools saves time and reduces errors.
High-ticket jewelry purchases often need flexible payment options.
Knowing what's selling, what's sitting, and where your margins are strongest helps you make better buying decisions.
Effective product management keeps your inventory organized and your pricing accurate.
Your customers pay in different ways. Your POS needs to accept all of them.
Switching POS systems is rarely simple. The right support shortens the learning curve and gets you back to selling faster.
Square's setup is designed for speed and simplicity. You can be processing transactions in minutes.
But "up and running" for a coffee shop looks very different from "up and running" for a jewelry store with serialized inventory, repair workflows, and vendor catalog imports.
Support is available through phone, email, and chat, with a large knowledge base. But the support team handles every type of Square customer, from food trucks to flower shops.
Free plan users get limited support hours (Monday-Friday, 6 AM - 6 PM PT). 24/7 phone support requires a paid plan.
Inventory setup is self-service through CSV imports and manual entry.
Jewel360 provides dedicated onboarding with a Customer Success Manager who handles hardware setup, software training, and inventory import. The support team understands jewelry retail specifically, not just general retail issues.
For jewelry stores, this matters more than it sounds. Importing a serialized jewelry inventory with stone attributes, GIA certificates, and vendor catalogs isn't something you want to figure out through help articles.
The Jewel360 team handles the data migration and configures the system for your specific workflows, including repairs, consignment, and vendor integrations.
Unlimited phone and email support is included on all plans.
